Systems Analyst, Executive Support

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The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a newsroom that's 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The Executive Support Analyst role provides support services for the senior leadership of The New York Times Company. The successful candidate will provide fast and seamless "white glove" service to high profile users with access to sensitive information. The role requires excellent customer service skills as well as the ability to quickly troubleshoot and solve a problem with discretion. Responsibilities also include supporting presentations during executive events and conferences and providing the technical support, installation, and upgrading of numerous technologies including laptops, desktops, and mobile devices.

Responsibilities:
  • Provide immediate support services to high level Executives, Senior management, Masthead, and VIP's
  • Must be able to maintain strict confidentiality
  • Maintain professional demeanor at all times, as appropriate with senior executive meetings
  • Quickly responds to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
  • Flexibility to service an elite customer base with changing demands and irregular hours
  • Provide support during business travels, in remote offices or their personal homes
  • Assist with coordinating Audio/Video presentations in room or via web conferencing
  • Deploy and support multiple devices including laptops, desktops, printers, and wireless devices
  • Evaluate executive technology needs and recommend solutions
  • Able to work independently and manage own time
  • May require travel to executives homes
  • Must be proficient in Mac and PC as well as iOS and Android


Requirements:
  • Minimum 3-5 years of experience in an information technology technical support role
  • Demonstrated ability to effectively work with senior leadership and their executive assistants
  • Experienced system administrator (Mac and PC skills required)
  • Strong written/verbal communications skills
  • Ability to perform in a dynamic environment with changing schedules and priorities
  • Must be available to provide 24x7 support as necessary
  • Some traveling to VIP homes for support is possible
  • Entrepreneurial spirit to diagnose issues
  • Self-motivated to solve problems
  • In office position


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The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.