Quality Analyst - Albuquerque, NM

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Works closely with Clinical Quality and Occupational Health to meet our Quality Plan. Plays a key role in analyzing and maintaining the department's reporting infrastructure. Facilitates the PQRS reporting system, document control system, and patient satisfaction database. Adheres to policies, procedures, and regulations to ensure compliance and patient safety. Participation in Compliance and other training is a condition of employment.

Primary Reponsibilites:
  • Contributes to and supports The Group's quality initiatives by planning, communicating, and encouraging team and individual contributions toward the corporation's quality improvement efforts
  • Identifies opportunities and interventions for process improvement
  • Interprets data and trends using appropriate analytical skills
  • Regularly summarizes and reports performance improvement activities to the Clinical Quality Director and Process Improvement Manager
  • Creates and maintains the Star Report and analyzes results for Clinical Quality Director and Manager, Process Improvement
  • Maintains the department's processes by analyzing and assisting the Clinical Quality Director and Medical Director of Informatics in identifying trends/area of specific concern.
  • Creates reports for presentation and dissemination to Executive Management Teams
  • Extract data and build reports Physician Quality Reporting System (PQRS) measures for CMS requirements
  • Participates in and/or leads work groups in special projects
  • Conducts weekly analysis of all grievance files and database logs and performs any necessary follow-up with internal customers and external agencies
  • Facilitates the patient dismissal process, PQRS reporting system, document control system, and patient satisfaction database
  • Collaborate with Occupational Health and Infection Control Manager to create program processes
  • Other duties as assigned

Value Based Competencies:
  • Integrity Value: Act Ethically
    • Comply with Applicable Laws, Regulations and Policies
    • Demonstrate Integrity
  • Compassion Value: Focus on Customers
    • Identify and Exceed Customer Expectations
    • Improve the Customer Experience
  • Relationships Value: Act as a Team Player
    • Collaborate with Others
    • Demonstrate Diversity Awareness
    • Learn and Develop
  • Relationships Value: Communicate Effectively
    • Influence Others
    • Listen Actively
    • Speak and Write Clearly
  • Innovation Value: Support Change and Innovation
    • Contribute Innovative Ideas
    • Work Effectively in a Changing Environment
  • Performance Value: Make Fact-Based Decisions
    • Apply Business Knowledge
    • Use Sound Judgement
  • Performance Value: Deliver Quality Results
    • Drive for Results
    • Manage Time Effectively
    • Produce High-Quality Work

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Undergraduate degree or equivalent experience
  • 2+ years of related experience
  • Experience with data entry, word processing and use of menu-driven computer applications
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Quality Improvement experience
  • Infection Control experience
  • Knowledge of and experience in researching and/or auditing compliance with Federal, State, and local healthcare and other relevant regulations and guidelines
  • Ability to use personal computers and business, analytical, and data base software applications
  • Ability to gather data, compile information, prepare reports, and communicate effectively in person or in writing.
  • Ability to work independently, maintain a high level of confidentiality, and consistently demonstrate strong ethical/professional judgment.

Physical Requirements:
  • Ability to stand occasionally
  • Ability to sit occasionally
  • Ability to walk occasionally
  • Ability to lift atleast 10 lbs

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Quality Analyst, Data Entry, Word Processing, Quality Improvement, Infection Control, Albuquerque, Rio Rancho, New Mexico, NM