Digital Services Specialist Mid-Market Solutions (Remote)

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POSITION PROFILE - Position will be supporting the PNW area.

The Digital Services Specialist Mid-Market Solutions position is responsible for executing RICOH’s services sales strategy within assigned mid-market accounts. In this role, you will be accountable for achieving revenue and gross profit targets through selling RICOH’s application development services such as consulting and professional services. The role will be responsible for gaining an understanding of the prospect's Digital Transformation requirements, documenting those requirements, and creating compelling business solution(s) that meet the prospect's needs and achieves their desired business outcomes. 

The Digital Services Spec Mid-Market Solutions will develop subject matter expert (SME) within assigned new prospect accounts for RICOH's defined solution portfolio. This role will require independent sales activities, to include both prospecting and the ability to deliver compelling and relevant software demonstrations to ensure we expand our services and solutions into the white space and drive new business. 


To be successful you must demonstrate business acumen, technical aptitude, strong communication skills and a commitment to self-development.  
  • Call on prospects to develop new to increase RICOH's revenue share in assigned mid-market accounts.
  • Ability to generate new sales opportunities within assigned accounts working in a team selling environment. Able to call on prospects to develop new business level relationships to increase RICOH's revenue share in assigned accounts.
  • Drives to meet or exceed assigned revenue, gross profit, and target metric objectives within assigned accounts.
  • Consults with the customer prospect in the areas of application development services such as consulting and professional services.
  • Understands and incorporates the RICOH's value proposition into everyday talk track with prospects. Present, promote and solution within RICOH's services portfolio linking services and technology to solve prospect's business requirements.
  • Ability to perform demonstrations that outline key prospect requirements.
  • Ability to deliver a concise, well written business case on the solution required for each account to include a financial executive summary.
  • Participates in frequent communication of activities and account status with assigned account team.
  • Performs the discovery and design necessary to implement a solution that will meet prospect needs.
  • Follows RICOH's Methodology Framework to ensure that projects are accurately scoped and delivered in line with prospect expectations.
  • Must work with across the design, project management, operations, and implementation teams to ensure all pricing components have been included and level of effort is accurate. Accountable for self-development, staying current with new and developing industry trends. 
  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Routinely creates a helpful and positive work culture.

 QUALIFICATIONS (Education, Experience and Certifications)
  • Four-year college degree preferred, or equivalent experience in a related field.
  • Requires 2 years demonstrated success in solution sales, preferably with Professional Services, SaaS, or Consulting Services.
  • Experience in selling to a variety of accounts including SLG, Education and other industries with focus on the Mid Market space.
  • Must have excellent presentation skills, both written and verbal, confidence presenting virtually and in person.
  • Must be experienced in setting goals by defining and prioritizing specific, realistic objectives 

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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