Field Service Office Products Support Technician I

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Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. This position comes with competitive starting pay and generous employee perks and benefits that include:
  • Competitive starting pay
  • Vacation eligibility after only 30 days on the job
  • Seven paid holidays plus five paid floating holidays per year
  • Health, dental and vision coverage after 30 days on the job
  • Paid sick time
  • College Tuition reimbursement
  • Unparalleled training and growth opportunities


Ricoh USA is looking for talented individuals to join our team as a Field Service Support Technician in the Columbus OH area.  As a global technology leader, the Technician provides onsite support to Ricoh's full line of office products.  Ricoh USA also partners with leading technology companies to provide onsite support for products in the robotics, cash recycling, intelligent locker, and smart kiosk industries.


In this role, you will make an impact in the following ways:
  • Completing preventative maintenance and/or general repair activities on Ricoh office products or third-party products at the customer site with minimal direction.
  • Engaging with customers in a courteous, polite and professional manner.
  • Applying the use of specialized training and following documented procedures and policies to diagnose and complete product repairs, including replacing required parts and supplies.
  • Receiving and completing training in line with skill and business requirements.
  • Adhering to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:
  • Previous work experience with electrical-mechanical functions, general repairs, or similar fieldwork is highly preferred
    • We will provide entry level training for a candidate with other relevant experience and skills.
  • High school diploma or equivalent - trade school or apprenticeship is a plus
  • A basic knowledge of, electronics, mechanics, and network connectivity.
  • Capable of electrical repair and maintenance with minimal supervision.
  • Must be legally eligible to drive and have a clear driver record. Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy.
  • Ability to support afterhours / weekend calls (if required).
  • Strong customer service skills and professional presence.
  • Self-motivated and capable of working independently.

Physical Requirements:
  • Ability to lift/move 50 or more pounds, stand, climb, bend, kneel, stoop, and reach freely
  • Ability to work both indoors and outside in all-weather and sit/drive for daily travel

  • Hourly Compensation Range commensurate with job duties and competitive market requirements
  • The final salary offer will be determined after taking into account relevant factors, including a candidate’s qualifications and experience, where appropriate. Compensation includes eligibility for a quarterly Short Term Incentive bonus based on individual, team, and company performance.
  • Employee are compensated for the use of their personal vehicle, through a federally regulated and accredited reimbursement program.


Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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