Field Support Representative

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Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

 

Ricoh offers a full portfolio of benefit and employee programs such as:
  • Medical Coverage - Vision Coverage
  • Dental Coverage
  • Short/Long Term Disability
  • Term Life and AD-D Insurance
  • Spouse and Dependent Life Insurance
  • Flexible Spending Account
  • Employee Assistance Programs and Work Life Benefits
  • Time off Benefits including: Vacation, Sick, and Holiday
  • Tuition Reimbursement......and many more

These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

 

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

 

POSITION PROFILE

Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory.

The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements.  Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of RICOH Service Excellence.

JOB DUTIES AND RESPONSIBILITIES
  • An integral member of the service team by supporting the daily operations of one or more Managed Services (MS) locations for all contracted service.
  • Assists with new MS site implementation.
  • Utilizes TRAC for tracking onsite services
  • Understand site requirements and performing associated duties
  • Knowledgeable of all area services within assigned accounts
  • Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
  • Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
  • Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
  • Fills in for absences or vacations of the onsite resources, may include site supervisor.
  • Coordinates all aspects of services, which entails traveling to and from various accounts.
  • Answer questions for the other staff during completion of in-house and off-site services.
  • Creates and maintains a customer-focused environment.
  • Is responsible for customer satisfaction by engaging end-user feedback
  • Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion


QUALIFICATIONS (Education, Experience, and Certifications)
  • Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
  • Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
  • Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders


At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

 

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 866-428-9959.

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