Director, Product Management (Services Portfolio) Remote

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POSITION PROFILE (This role will support Ricoh's Services Portfolio)
Responsible for product life-cycle management (launch, manage and retire) in the Ricoh ecosystem. Ensure assigned products thrive across all channels and industries. Manage the technical product SMEs for both internal and external stakeholders. Ensure products are positioned competitively and maintain their currency.


  • Hire, train, and develop a team of technical SMEs to develop and maintain competitive product advantage.
  • Communicate product competitive position to the organization particularly product strategy and sales.
  • Ensure new product positioning is clear and effective. Ensure new products have distinct advantages and revenue opportunities.
  • Ensure SME guidance for the development of sales enablement tools and training (e.g. website, brochures, FAQs, launch announcements, etc).
  • Develop market research program to gain insight into customer use of current products and identify untapped opportunities/buyer personas.
  • Ensure products are effectively launched with particular focus on pricing, positioning, and competitiveness. Support product pricing and positioning with market research. Understand impact of multiple channels on the product positioning.
  • Speak and present Ricoh products to both internal and external stakeholders.
  • Ensure product launches are smooth and eliminate or minimize and sales operation manual effort. Ensure rep crediting is aligned with revenue and quote, order, bill cycle.
  • Engage partners to maximize Ricoh offerings. Attend partner QBRs and provide insight into Ricoh roadmap and partner roadmap
  • Report on product performance and when appropriate implement enhancement and/or mitigation strategies.
    Provide reliable forecast reports to the organization to anticipate year-end performance. Provide insight to supply chain regarding performance that will impact the product inventory levels and availability
  • Develop a mechanism to share product inputs with developers on requirements for future products and enhancements and manage the product roadmap.
  • Work with stakeholders to prioritize and deliver products in a timely manner.
  • Work with peers to streamline processes and create mechanisms to deliver products more efficiently.
  • Other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)
  • BA/BS degree from an accredited college/university
  • 5+ years of successful product management experience.
  • 3+ years of management experience.
  • Attention to detail, analytical skills, and the ability to translate technical capabilities to benefits are a must
  • Understanding of product and related channels a plus
  • Understanding the sales cycles and product lifecycles and their respective pressures on the marketing functions to drive demand and revenue.


Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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