WGL - Director Customer Billing & Revenue

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Job Description

WGL - Director Customer Billing & Revenue

WGL is seeking a Director Customer Billing & Revenue to provide leadership to managers, supervisors, and/or professional staff who are responsible for identifying and implementing improvements to the Customer Information System (CIS) application as it relates to the billing, collections and accounts receivable operations, as well as business processes. Subsequently facilitates necessary changes utilizing internal and external technology resources.

You Will

  • Responsible for translating corporate and business unit strategies into strategic priorities and operational plans for implementation/execution within the team
  • Provide governance of the Service Provider for service level agreements (SLA) associated with the outsourced services of the Billing, Collections and Revenue Assurance Unit.
  • Identify, report, and resolve actual and expected performance issues with the Service Provider.
  • Manage the delivery and overall quality assurance of billing, (i.e., statement of work) to WG by the Service Provider and the expectations of WG.
  • Lead teams responsible for the revenue cycle and ensures adherence to controls and comprehensive SOX reporting.
  • Design and manage a data strategy that allows for a predictive, segmented/personalized approach to revenue collections; Designs and manages a communications strategy in support of a segmented, personalized approach to revenue collections
  • Manage contracts and relationships with third party vendors to ensure accurate and timely processing along with effective change management; proposes performance and contract metric changes proactively based on industry practices and WG business conditions.
  • Manages the implementation of customer billing and credit-related regulatory strategy in coordination with Customer Services Management and Regulatory Affairs. Manages technical and data analysis in support of systems in production that are under the responsibility of Billing, Collections & Revenue Assurance.
  • Design new ways to detect, resolve and prevent losses through the utilization of internal and external resources including data and systems analysis, subsequent investigation of identified activity, and the proper billing and collection of lost revenue.


You Have

  • Bachelor's Degree business administration, finance, accounting, or other financial or analytical field is required. preferred
  • Master's Degree preferred
  • 10+ Years experience in business, finance and/or customer billing or revenue management role is required. required
  • 2+ Years supervisory experience
  • Proven focus on continuous improvements along with a detail and process orientation.
  • Working knowledge of customer information systems, such as Legacy CIS, Open-C and related interfaces.


For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

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