WGL - Manager Infrastructure Management Services - Hosting

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Job Description

WGL - Manager Infrastructure Management Services

The Manager of Infrastructure Management Services - Hosting will oversee the delivery of highly available, secure and stable Digital services by leading and managing the support of the data center infrastructure environment across all AltaGas Ltd. Locations and data centers in North America.

You Will

  • Manage the day-to-day support activities of the data center infrastructure environment, including:
    • Storage (EMC, NetApp, 3Par)
    • Virtualization (VMware)
    • Backup (Data Domain, Commvault)
    • Cloud (AWS, Azure)
    • Data Centre, field site/office hosting infrastructure
  • Maintain architecture roadmaps and assists in setting overall direction for the data center infrastructure across the enterprise
  • Ensure relevant performance management activities such as measurement of Service Level Agreements are performed
  • Review and analyzes existing infrastructure effectiveness and efficiency and develop strategies for improving or leveraging these systems
  • Responsible for the execution of business continuity and disaster recovery testing and sustainment processes
  • Oversee IT Asset Management activities including physical re-location of infrastructure related assets
  • Reviews and analyzes existing infrastructure effectiveness and efficiency and develop strategies for improving or leveraging these systems
  • Lead departmental operational and project planning processes with managed services tower leaders
  • Manage procurement and contract management processes when applicable
  • Develop and supervise the creation, documentation, implementation of operating procedure manuals (OPM's); monitors adherence; provides guidelines, knowledgebase articles, procedures and policies, standard reports to the Director, Digital Infrastructure and Operations
  • Act as a key point of contact for Managed Service Provider tower leads in the prompt detection, analysis, isolation, and resolution of faulty conditions in the production environment and in the minimization of impact to business users and customers
  • Manage lifecycle refresh of Infrastructure operating systems (e.g. Windows Server, VMware) and any associated budget required to do so.
  • Assesses need for any system reconfigurations (minor or significant) based on technical trends and makes recommendations for server, application or cybersecurity enhancements

You Have

  • Completion of a college diploma or university degree in business or information systems with a minimum ten (10) years' progressive experience in IT infrastructure operations
  • Experienced with leading a team to support and maintain IT environments
  • Experience working with/managing Managed Service Providers
  • Expertise with Microsoft Azure and/or AWS including Compute (virtual machines, serverless computing functions, auto scaling, API gateways), Storage (S3, EBS, Storage Accounts etc.), Networking/Content Delivery (VPC, ELB, API Gateway, etc.), and Identity Access Management (IAM policies and roles etc.)
  • In depth understanding of one or more technology capability areas (but not limited to): virtualization, storage, backup, converged and hyperconverged systems.


For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

R1907