SEMCO - Business Systems Administrator

Job Description

SEMCO - Business Systems Administrator

Compensation Range: $61,898 -$85,109

The Business System Administrator, under general supervision, is responsible for the administration, development and technical support of various Business Applications including CIS, MWM, GIS, Call Center, Webconnect, Onbase, IVR, RCC/MOGO (Hot Flame), Webpipeline, GEOTab, Sharepoint, SEMCO Social Media and Gas Company Website. Providing technical support to users regarding processes and procedures related to system utilization and performance and performs at optimum levels compliant with departmental and organizational policies.

You Will:

  • Provide application and technical support for various business applications including CIS, MWM, GIS, Call Center, Webconnect, Onbase, IVR, RCC/MOGO (Hot Flame), Webpipeline, GEOTab, SharePoint, SEMCO Social Media and Gas Company Website.
  • Demonstrates ability to be the subject matter expert in supporting, maintaining and administering complex applications.
  • Tests, debugs, implements and documents programs. Assists in the modification of company products/and/or customer/internal systems to meet the needs of the end user.
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
  • Provide application expertise and technical support to employees regarding processes and procedures. Work with end users to identify and resolve problems or issues between company users, internal IT and application vendors.
  • Research and develop recommendations for operating efficiencies and application upgrades.
  • Manage projects within time a budget guidelines, including the conduct of research, preparation of presentation materials, development of recommendations, project implementation, monitoring and revision as necessary.
  • Adhere to company internal control procedures and financial processes.
  • Maintain knowledge of current trends and developments in the field to uphold responsibilities as subject matter experts.
  • The ability to perform tasks afterhours, weekends, and travel to remote locations as required.
  • Prepares instructional manuals and common problem resolution documentation.
  • Daily end user technical support and problem resolution through a common incident reporting mechanism with concise incident documentation coupled with consistent customer follow up and communication.
  • On call 24/7
  • Display and execute logical and complex troubleshooting methods.

You Have:

  • BA in Business, Accounting, or other related field and a minimum of two years of related work experience.
  • Thorough knowledge of regulations and practices affecting customer service administration.
  • General understanding of Citrix, Linux, Windows Active Directory and Group Policy.
  • Knowledge of FTP/Telnet commands
  • Understanding of current scripting skills (VB & SQL)
  • Ability to use SQL or other tools to analyze data (Cognos report writing)
  • Experience with SOX compliance

For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.