Customer Service Representative - Doral

Requisition ID: 57154

Florida City Gas is part of a national company with local roots in the communities we serve. We serve approximately 108,000 residential and commercial natural gas customers in Florida's Miami-Dade, Brevard, St. Lucie, and Indian River counties. Join our team today. Learn more

Position Specific Description

Florida City Gas is seeking aCustomer Service Representative to join their team in Doral, FL.

We look forward to taking your career to the next level!

Job Overview

This job is responsible for providing a variety of services to inbound and outbound callers through the application of knowledge of our organization, its services and products.

Job Duties & Responsibilities

Under general supervision:
• Processes a variety of customer transactions in accordance with established guidelines and procedures
• Confirms customer understanding of the solution and provides additional customer education as needed
• Prepares, completes and updates customer files
• Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Offers customer solutions to issues that are often non-standard/non-routine and require some clarification
• Participates in activities designed to improve customer satisfaction and business performance
• Refers customers to sales for upsell opportunities
• Maintains broad knowledge of client products and services for superior customer service
• Performs other job-related duties as assigned

Required Qualifications

•High School Grad / GED
•Experience:2+ years

Preferred Qualifications

•Associate's Degree

Employee Group: Non Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: Florida City Gas
Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

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Nearest Major Market: Miami