Supervisor Admin Support - Albuquerque, NM

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This position is responsible for supervising and coordinating the daily operations of the department support staff. Serves as departmental liaison and first line of contact with patients, staff and providers. Manages efficient patient flow, appropriate use of supplies and other operational functions. Generates and maintains a variety of statistical reports. Assists the department Manager with preparation of the department budget and manages budget for all administrative functions of the department. Collaborates with the department manager and/or director in developing and revising department policies, procedures, and protocols. Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies. Monitors quality assurance programs and recommends areas of improvement. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities:
  • Supervises support staff members, assesses the needs of patients, and delegates tasks appropriately
  • Provides guidance and training to assigned staff responsible for scheduling and frontline activities
  • Supervises clinical staff members in the absence of the department manager, assesses needs of clients and delegates tasks appropriately
  • Facilitates in the development of a unit level plan for financial and personnel resources required to provide the needed services for each shift
  • Responsible for ensuring customer service and other administrative activities for the department administrative staff
  • Develops staff to accomplish goals that support the department / organization direction
  • Supervises, oversees and coordinates daily staff assignments and operations for the department to include hiring, terminating, disciplinary actions, performance evaluations and training
  • Supervises the patient flow process between the frontline staff (Patient Care Coordinators) and the clinical staff to ensure that an efficient transfer of patients between these two staffing entities occur on a daily basis
  • Demonstrates quality improvement, facilitating the generation of ideas for improvement of patient care and functioning of the department initiatives
  • Collaborates with other healthcare team members to generate new ideas for quality improvement with regards to administration, patient care, and overall functioning of the department
  • Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Associate's Degree in related field. Related Education and Experience may be substituted for one another on a year for year basis
  • 1+ years of related experience of which must have been in a supervisory/lead capacity
  • Supervision/Management knowledge and experience
  • Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans
  • Solid conflict resolution skills
  • Ability to maintain patient confidentiality
  • Solid computer skills (MS Excel, MS Word, MS Outlook)
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Related experience in technical or specialty areas assigned
  • Ability to plan, develop and coordinate multiple tasks, PC skills, effective communication skills
  • Ability to deal with stressful situations
  • Ability to analyze and interpret data, manage own time and work tasks

Physical Demands:
  • Standing
  • Sitting
  • Walking

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Supervisor Admin Support, Albuquerque, New Mexico, NM