Account Manager - Care Management Solutions (work from home)

Job Description
We are looking for a client-focused individual to join our Account Management Team! As an Account Manager you will be responsible for exceeding client expectations of the Care Management program supporting health plans and employer groups with emphasis on Rare Disease Management. The Account Manager will be responsible for maintaining day to day business relationship with key internal and client personnel and understanding their objectives. Understanding of these objectives is required to proactively recommend and promote the Care Management program to assist in meeting client business objectives. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Account Manager will oversee the coordination and completion of assigned client base audit activities. Onsite review preparation, facilitation of client calls, and all activities in support of retaining our client base.

Additional responsibilities for the Account Manager include:

-Own, retain and upsell into assign client base and support the Strategic Account Executive on national, key complex clients.
-Manage legal and contracting needs for assigned client base including, changes to contract terms, assisting or facilitating contract renewal, upselling, and interpreting contractual deliverables. Responsible for negotiating contract terms for assigned client base.
-Management of day to day contact with assigned clients
-Facilitate, lead and manage all follow ups from client conference calls on routine basis.
-Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
-Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
-Work closely with internal and external teams to proactively identify actual and potential problems.
-Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
-Present the Care Management Program and effectively communicate the program's value both to internal stakeholders and external client base.

Ability to travel. (10%)

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
2+ years Account Management within a healthcare or technology environment.

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
· Excellent interpersonal skills and communication skills
· Ability to be flexible and change direction as needed
· Ability to motivate and drive team to successful, on-time results
· Ability to manage complex groups and prioritize competing objectives
· Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

Bachelor's degree required

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.