Patient Relations Coordinator- Coram

Job Description
Responsible for providing follow-up contact and maintaining consistency and continuity for Coram's identified ongoing patient population.

- Works in collaboration with Coram's Admissions, Operations, and Patient Advocacy teams to service patients in an efficient and timely manner.
- Maintains an organized work flow while establishing priorities among multiple tasks.
- Develops and maintains patient relationships while providing responsive service to assigned patient caseload.
- Completes follow-up tasks and work given caseload in accordance with protocols established by the Company.
- Completes a minimum of 30 daily patient-directed activities (telephonic, electronic, or direct contact) towards individual and team's monthly goals.
- Coordinates timely response and review of patient concerns.
- Organizes and maintains records on each patient and updates information via CRM system on an ongoing basis in accordance with Company policy and HIPPA regulations.
- Interfaces regularly with branch-level personnel to enhance patient information and data capture.
- Develops various reports to satisfy numerous patient direct mailing initiatives, as assigned.
- Coordinates said patient direct mailing initiatives.
- Maintains expertise levels on all third-party eligibility payers and provide the greatest medical financial risk management available to patients.
- Initiates financial assistance requests if expressed by patient.
- Participates in weekly conference calls with the greater team and team management.
- Provides outreach to members of established patient focus groups to obtain and aggregate feedback on Coram's provided products, services, and supplies, as needed.
- Interfaces with relevant national support group organizations to enhance synergistic opportunities.
- Performs other duties and responsibilities as assigned.

Required Qualifications
- 3+ years of experience in patient advocacy, patient/customer relations, or social work.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communications skills.
- Excellent detail orientation and time management skills.
- Proficiency with Microsoft business software.

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
-Excellent communication, documentation and customer service techniques.

Education
-Associate degree or equivalent experience.

Business Overview
At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.