Director, Ophthalmology Service Line

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Day - 08 Hour (United States of America)

All qualified applicants encouraged to apply (licensed and non-licensed RNs):
Qualifications include Bachelor's Degree in business, nursing, health or public administration or a related field with 8 years of experience OR Master's Degree in business, health or public administration, management or related field strongly and 5 years of experience.

Director, Ambulatory Care & Service Lines
Location: Palo Alto, California
Service Lines: Ophthalmology

About Stanford Health Care:
At Stanford Health Care, the possibilities to explore your interests and advance your profession are limitless. Whether you're starting the journey as a new graduate nurse or a highly experienced nurse, Stanford can be the catalyst to empower and transform your career. Our highly engaged healthcare teams provide the needed structure and opportunities to achieve your desired professional growth. Browse our wide range of nursing specialties and practice areas. We'd love the opportunity to bring you on as part of the Stanford Health Care team.

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Position Mission

The Director, Ophthalmology Service Line offers an exciting opportunity to be an integral leader at Stanford Medicine, shaping the strategy and management of the Ophthalmology Service Line, which has the largest ambulatory footprint at SHC. This position leads operations for the Byers Eye Clinic, which regularly sees 450 patients per day, totaling approximately 87,000 annual visits. As a key member of the Ambulatory Care & Service Lines team, the Director has responsibility for all aspects of clinic operations including staffing, quality and regulatory oversight, patient experience, and financial management of the service line. The position partners with key departments across the organization to execute Stanford Health Care and service line strategic goals, promote program growth, and deliver cost-effective services and a safe and efficient work environment.

The Director, Ophthalmology Service Line reports to the Executive Director, Ambulatory Care & Service Lines and works very collaboratively with the Chair of Ophthalmology, Dr. Jeffrey Goldberg. Peer positions reporting to the Executive Director include:

  • Director, Dermatology and Psychiatry and Behavioral Health Service Lines
  • Director, Otolaryngology, Plastics and Urology Service Lines

The Director, Ophthalmology Service Line oversees a total team currently numbering 91 FTEs.

Candidate Qualifications

The successful candidate will ideally possess the following qualifications and experience:

Education & Experience
  • A Bachelor's degree in Business Administration, Health Administration, Public Administration or a related field, or an advanced degree in a related clinical field such as optometry or nursing is required. A Master's or professional degree in one of these fields is strongly preferred.
  • Eight or more years of increasingly responsible and directly related experience in a large, complex academic medical center. Clinical background a plus.
  • Strong expertise with Lean, JIT or Six Sigma techniques preferred.
  • Experience managing a unionized workforce a plus.

  • Proven leadership skills to influence others to meet patient needs and achieve shared goals, effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, and act as a role model, resource and mentor.
  • Solid grounding in current Ophthalmology/Optometry theories, principles, practices, standards, and emerging technologies to communicate, manage knowledge, mitigate error, and support decision-making in patient care.
  • Success monitoring, controlling and being accountable for service line performance through the development of dashboards with relevant indicators including volume, profitability, outcomes while maintaining the highest level of customer service for patients.
  • Demonstrated ability to build and maintain allegiances with physicians and the willingness to be viewed as their champion while maintaining a focus on the efficiency and effectiveness of the Ophthalmology Service Line.
  • Deep understanding of data to direct analysis of Ophthalmology's financial, volume, and market share metrics and make recommendations for mechanisms that measure and monitor the impact and success of services.
  • Thorough understanding of the regulatory environment to monitor trends and ensure compliance with federal, state, and local regulations and standards by credentialing and accrediting agencies.
  • An open and participative management style with demonstrated capability to develop a high-performance team culture and manage, mentor and grow a team towards identified targets and goals.
  • Keen attention to detail and impeccable organizational skills to manage multiple, competing demands while maintaining high quality service and garnering agreement on Service line goals.
  • Stellar interpersonal skills to effectively communicate a vision for the Ophthalmology Service Line, cultivating strong relationships and working confidently with staff at all levels of the organization to create an environment rooted in partnership and collaboration.
  • Genuine enthusiasm for working in an environment of constant change, developing effective and efficient work groups that continually improve operations by focusing on increasing value to customers and eliminating waste.

Personal Characteristics
  • Strategic thinker and consensus builder.
  • High emotional intelligence.
  • Collaborative and innovative.
  • Strong business acumen and high sense of purpose.
  • Confident and articulate.
  • Unquestionable personal integrity.

First-Year Aspirations

The new Director, Ophthalmology Service Line will be expected to achieve the following goals in the first twelve to eighteen months of their tenure:
  • Build rapport and instill trust with the Executive Director, Ambulatory Care & Service Lines, service line peers, School of Medicine Chair and Ophthalmology Service Line clinicians and staff.
  • Evaluate processes, modes of care delivery and outcomes to ensure that operations, quality initiatives and service delivery are efficiently delivered across the service line with a focus on maintaining flow, ensuring patient satisfaction, and delivering high quality outcomes across the continuum of care.
  • Ensure a competitive pay structure and practices that provide growth opportunities for Ophthalmology staff.
  • Evaluate operations and workflow to ensure accountability and an equitable distribution of work across the service line.
  • Work closely with key partners to develop, implement and refine a comprehensive Ophthalmology Service Line that will promote operational excellence, grow business, improve quality, and increase staff engagement to achieve breakthrough performance.
  • Evaluate and make recommendations for new and innovative programs and/or expansion opportunities including new care models that help drive efficiencies and improvements for patients and providers.
  • Drive a culture of proactive, integrated, high quality care delivery that advances quality and patient access with a focus on continuous improvement through innovation and transformation.
  • Support a learning culture where process improvement and LEAN thinking is encouraged and rewarded.
  • Create an environment where staff and faculty embrace diversity and treat each other with respect.
  • Infuse a climate of unwavering service excellence across the Ophthalmology Service Line to continue to build Stanford Health Care's reputation across the service area.
  • Fully model the standards for Stanford Health Care's C-I-CARE, the foundation of Stanford's patient-experience and a framework for patient-centered interactions that sets a high standard for delivering value and an exceptional experience for SHC's patients and families.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination


Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.