Associate Director, Procurement Operations

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Responsible for managing the GP Enable to Order operations, Service Delivery locations, as part of the Global Procurement Operations outsourcing strategy.

This role is responsible for oversight of the 275+ FTEs within the outsourced operational activities as well as creating, managing and training the teams within the various Service Delivery locations within the Enable to Order(including Contracting, Enable to Order, Vendor onboarding and Service Desk) processes, procedures, Work Instructions and metrics/KPI as defined by the GPOs. This position will facilitate continuous improvement and idea innovation that will enable the Business Partner, Category and Functional Leads to achieve strategic objectives.

Responsible for establishing and executing appropriate Operational meetings in coordination with the Governance structure and Operational activities including, Service Deliver Meetings, Quarterly Capacity Reviews, BCP meetings, Problem Management, Quality Reviews, Continues Improvement Program and SLA Results. The role will have a deep understanding of the operational buying within the SAP and ARIBA platforms. This will build an integrated approach with the outsourced partner, enabling an enhanced user experience.

Directly leads the team members of the Global Service Delivery/ GP Operations team and key leader for the ACCN Global Buy@BMS Services.

The Operational Delivery Team including ACCN Service Delivery are responsible for the delivery of end-to-end Enable to Order services, which consists of the following operational areas:
  • Global Buy@BMS Source to Pay Service Desk
  • Global Contracting
  • Global Requisition to PO
  • Global Vendor Master

In addition to leading the team, this role is the primary BMS subject matter expert for Global Source to Pay Operations including CTP escalation on behalf of any BMS Employee. Therefore this role requires a detailed knowledge of all procure to pay processes, controls, and technologies.

Responsible for Change Management of Business to adopt Buying capabilities and being compliant to Buying infrastructure, & ‘pull-through’ of category strategies

Detailed Position Responsibilities
  • Global Buy@BMS Operations Lead for all services including Contract to Pay Service Desk, Contracting, Requisition to PO, Data Maintenance, and Reporting
  • Global Operations Lead for all activities including Vendor Master, E-Commerce, Invoice Processing, Freight Payment, Payments, and Discount Management
  • Ensure thorough understanding of full scope of services provided by 3rd party providers and raise issues and incidents where appropriate to address any service delivery concerns.
  • Meet regularly with 3rd party Financial Transaction Processing (FTP) team, especially newly stabilized Buy@BMS Services, to review performance and discuss concerns.
  • Monitors 3rd party FTP teams’ performance and addresses Service Level Agreement (SLA) concerns. Provides oversight and review/approval of Formal Recovery Plans for any SLA issues. Oversight of Discretionary Service Activity and responsible for drafting any required SIRFs and related contract updates.
  • Serve as primary stakeholder for 3rd party provider, providing oversight to operations and exercising significant discretion and decision-making authority for escalated issues.
  • Maintain internal control environment to BMS standards of compliance and integrity.
  • Ensure C2P escalated support issues and Help Desk tickets are addressed in a timely manner by the team.
  • Work collaboratively with the SP&O Global Process Directors to ensure that C2P processes fully support business requirements while remaining in line with the global standard BMS model.
  • Provide leadership in driving a culture of innovation and continuous improvement for all CTP services delivered to the BMS Enterprise.
  • Focus on staff development to promote workforce productivity and customer centricity.
  • Oversee ECLIPSE payment processing (check request and invoice) as performed by Buy@BMS Processing team and act as Business Process Lead for this process.
  • Oversee global discount management program Serve as subject matter expert for HCP and Eclipse payments
  • Serve as subject matter expert for Accounts Payable processes and maintenance of certain SAP approval tables (e.g. GOA, emergency payment release)
  • Review and approve escalated Freight invoices
  • Serve as primary contact for auditors, tax and legal organizations as it relates to Global Buy@BMS Services and Global Expenditures activities.
  • Drive team to identify and provide continuous improvement opportunities.
  • Coordinates with BCM and GPDs to build requirements and implement continuous improvement ideas and projects.
  • Develops and supports Business Continuity Plans.
  • Coordinates UAT testing for application upgrades, modifications and implementations.
  • Directs GPDs with implementation of enhancements and new processes.
  • Supports implementations for new company acquisitions
  • Provides training to 3rd party CTP team and Business Units on support / transaction processes.


Required Experience
  • Bachelor’s or Master’s Degree in Operations, Finance, Accounting or related business field with some emphasis on quantitative analysis.
  • 10 years of relevant business experience in Procure to Pay or Accounts Payable processes, controls and enterprise systems.
  • Minimum of 3 years’ Managerial experience and strong leadership skills
  • Strong understanding of end to end Procurement operations
  • Ability to coach and develop staff.
  • Good understanding of the financial controls environment.

Preferred Experience
  • Expert knowledge of SOX controls
  • Solution-oriented thinker, with demonstrated ability to assess and promptly corrective-action problems
  • Experience working with SAP, PO, Accounts Payable and Payment modules and tables
  • Experience with electronic procure to pay process (i.e. - electronic P.O., electronic invoicing)
  • Working knowledge of Ariba Contract to Pay application and processes.
  • Demonstrated ability to work successfully in a matrix organization and achieve objectives through staff not in a direct reporting line

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

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