Director of Program Management, Commerce

You need to sign in or
create an account to save a job.
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a newsroom that's 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

This is a pivotal moment in the life of The New York Times. We have declared ourselves a subscription-first company, staking our future on producing journalism that is worth paying for and is unparalleled in its quality, depth and breadth of coverage. Connecting our expanding readership to our quality journalism is one of our most vital and exciting challenges as we move towards reaching our goal of 10 million subscriptions by 2025 . The Commerce Group, which is a part of the Core Platforms Mission, is central to that effort.

The New York Times is looking for a self-motivated, strategic and people-focused Director of Program Management to support its Commerce and Subscription Platforms Group. In this role, you will serve as a key person on the leadership team for the Commerce/SPG group, helping the team scale its systems, processes, operations, and culture across the team and its various functions. These systems are responsible for critical operations like the creation and renewal of subscriptions, billing and invoicing, payments and settlement, and fulfillment (newspaper delivery and digital access). This role will report up through the Program Management Organization (PMO).

Ideally, you have:

  • Experience and wisdom in leading matrixed teams to develop and build robust platforms and products by facilitating trade-offs and managing risks.
  • The ability to connect high-level business priorities with work on the ground, and the experience to advise teams and leaders by building consensus, driving alignment, and motivating change.
  • Maturity and background in guiding program managers and teams to drive completion of OKRs, and maintaining a healthy and clear accountability for achieving team goals and driving business impact.
  • Practiced views on establishing useful processes and improving them based on regular stakeholder feedback.
  • Proven ability in coaching program managers and technical teams in the correct frameworks (i.e. agile, traditional/waterfall) for the work at hand, at scale.
  • Strong verbal and written communication skills, including the ability to connect with and influence executive leadership and both technical and non-technical contributors on project teams.
  • A keen interest in using data to make decisions, and communicating those decisions in thoughtful, clear ways.
  • Experience and thoughtful leadership in hiring and managing a team of dedicated program managers and guiding their professional development.

Job Responsibilities:

  • Partner with cross-disciplinary teams and stakeholders to ensure business and technology goals are clearly defined and are being met as planned.
  • Manage the half-yearly planning and budget processes for the Commerce Group, in conjunction with broader company strategies and goals.
  • Ensure schedules, resources, and communications across relevant teams are consistently in sync, and trade-offs and dependencies are clearly understood.
  • Manage communications for key stakeholders. Ensure issues and risks are identified and handled swiftly, and key decisions are communicated and acted on appropriately.
  • Hire, manage, and develop a team of program managers on project management, agile development, and continuous improvement.
  • Champion and support agile software development practices, and facilitate necessary nuances per project team.
  • Act as day-to-day project manager on major initiatives within a program or particular business line as needed.
  • Contribute to a community of practice among the program management organization to share materials and templates, best practices, and lessons learned.


  • 7+ years relevant work experience in digital project and program management
  • 3+ years experience managing direct reports and facilitating their career development
  • Proven ability to communicate technical concepts and business impact to team members and executive leadership in a manner that is readily understood and actionable
  • Deep knowledge of agile development practices and knowledge of Jira, Google Workspace, Slack, and other project management tools
  • Passion for The New York Times's mission and commitment to be part of our innovation and growth


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.