Sr. Bus. Procedures Consultant

Role Value Proposition:

The Senior Business Procedures Consultant is responsible for supporting and communicating existing NA Sales and Service processes, and develop, recommend, and implement new or modified processes, procedures and initiatives. The position is aligned with our Group Benefits customer facing functions and strong partnership with the National Accounts Service and Sales teams and respective partner organizations is essential to success in this role.

Key Responsibilities:
  • Provides financial support to NA associates, including acting as a Billing Subject Matter Expert and performing Accident & Health Reconciliations;
  • Acts as Commissions Subject Matter Expert;
  • Acts as UIS/Eligibility Subject Matter Expert;
  • System Liaison for MetFACS2, CDF, CBS, DTRC, EZ Service Portal;
  • Manages Premium Census Tax Project;
  • Under minimal supervision, oversees ongoing support efforts and large projects that span across multiple areas, functions, and/or lines of business to implement new and/or modified processes, procedures, and/or initiative;
  • Monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met, while keeping management informed of progress;
  • Creates communications related to business processes and product updates to send to the NA organization;
  • Manages and develops critical relationships with internal partners and business leadership;
  • Conducts research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management;
  • Provides information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives.

Essential Business Experience and Technical Skills:

  • Excellent organizational, interpersonal, and communication skills, both written and verbal;
  • Strong project management and change management skills;
  • Strong attention to detail and listening skills, anticipating and understanding the downstream impact and ensuring high quality results;
  • Ability to work in a dynamic, hands-on, fast-paced environment and respond to questions from diverse business areas, while overseeing multiple initiatives with competing demands;
  • Self-motivated and analytical thinker who takes accountability collaborates with team members, partners and senior leadership to resolve problems and identify creative customer-centric solutions that benefit all parties;
  • Must possess a high degree of integrity and the ability to garner trust and work independently;
  • 5-7 years of related work experience; broad working knowledge of supported business functions, systems, processes and procedures;
  • Very strong in MS Office (Excel, Word & PowerPoint);
  • Bachelor's degree in related field or equivalent experience.


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.