On Boarding Specialist II - Security Monitoring Service Facilitator

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Service Transition, Customer Onboarding, DG072

Job Description

Job Description

On Boarding Specialist II -Security Monitoring Service Facilitator


The On Boarding Specialist II -Security Monitoring Service Facilitator Interfaces with Field and Operations teams to ensure customer Remote Security Update Services are deployed efficiently and accurately. The On Boarding Specialist I will receive on boarding requests and document their status in Smartclient and/or Remedy systems. Each team member is responsible for case management of the on boarding cases they own.

Specific Responsibilities of On Boarding Specialist II
  • Update cases owned every 7 days
  • Gather data required to complete the On Boarding Process.
  • Interact with the field to resolve issues related to On Boarding projects
  • Monitor notifications generated by Greenfield contract system and react accordingly to meet on boarding goals.
  • Coordinate with North American Service Support organization to approve customer contracts to effect revenue realization as scheduled.
  • Escalate issues as required to overcome process delays.
  • Answer incoming MERX calls to the On Boarding intake 800 number.
  • Perform required technical configuration tasks related to Security Monitoring, including:

-Syslog Verification
-Verify if Syslog exists
-IDS Verification
-Verify if IDS exists
-Firewall Modifications
-Set logging to Syslog to CSMS
-Verify rules are in place to allow Security Monitoring Services
-McAfee Modifications
-Enable updates to include Motorola's updates
-Set up task to pull updates from Motorola
-Disable Motorola updates from client package
-Configure packages to be updated
-Modify auto responses to report events on interest
-Upload connectors and parsers to CSMS, DC, Syslog (if applicable)
-Open C3 ticket with SDO for installation
-After installation is done verify data
-Apply event filters
-Apply connector parsers
-Apply connector filters

Additional Responsibilities
  • Knowledge and/or experience with security software installation and configuration.
  • A familiarity with basic IP configuration/functionality (A+ certification, at a minimum) is required.
  • Complete additional tasks related to customer service support and deployment as designated by management.

Hours of Work
  • Usual schedule is day shift, 40 hours per week, Monday through Friday.

Physical Requirements
  • On Boarding Specialist II job requirements do not include any heavy physical lifting.
  • The job does require maintaining a stationary position (seated or standing, as the employee prefers) for the majority of the work day.
  • Extensive computer usage, reading and entering data from monitor.

Basic Requirements

Associate Degree of equivalent experience.

1+ years of experience in project management or IT.

Understanding of standard computer based tools - Microsoft office, etc.

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022 . Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan


Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


Schaumburg, IL