Application Support Analyst

Our BIS division is seeking two Application Support Analysts to join their team. The Application Support Analyst is responsible for providing advanced technical support for Argonne National Laboratory's business applications. The Application Support Analyst will assist end users using their analytical, organizational and technical skills. The Application Support Analyst will help identify trending issues and partner with development teams to find meantime workarounds and permanent solutions.

Job Duties include:
  • Work directly with application owners to maximize system usage and functionality to best achieve their business objectives
  • Act as a liaison between application development teams and the customer to provide technical information and updates, advise customers on basic configuration and functionality questions
  • Identify and document defect details
  • Monitor and resolve errors identified in automated system logs
  • Handle production outages and issues in a timely and effective manner
  • Triage, troubleshoot, and resolve software issues at the application and database level
  • Identify and escalate potential production issues to the appropriate level
  • Manage a queue of incoming service requests and incidents

We seek an energetic individual who is passionate about supporting production business systems and able to work effectively with the service management and development teams to provide quality service. The successful candidate will have excellent communication skills as well as experience with similar computing environments.

    Position Requirements

    Required skills:
    • Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements
    • Responsible for analyzing and resolving functional and technical problems of supported applications
    • Implement business software and provide systems administration set-up and configuration
    • Coordinate with program development teams on software interfaces used by supported business applications
    • Work closely with internal business units to facilitate project completion
    • Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems and business solutions
    • Perform project planning, coordination and management on multiple projects
    • Communicate with managers and business partners on business systems and project statuses
    • Interface with software vendors and suppliers in support of business application software packages
    • Strong communication/presentation skills to effectively interact with clients, internal teams, and leadership
    • Knowledge and experience in ITIL Framework
    • Effective interpersonal and influencing skills
    • Ability to exercise discretion and independent judgement
    • Ability to model Argonne's core values: teamwork, safety, respect, integrity and impact

    Desired skills:
    • Familiarity with SQL statements
    • Scripting (JavaScript, MS-DOS, PowerShell) experience
    • Development Languages (JEE, Ruby on Rails, Python)
    • Knowledge and experience with ticketing software, such as ServiceNow

    This position may be hired at one of two levels, and the requirements for each are as follows:
    • PT2: Bachelor's degree + 2 years of experience, or equivalent
    • PT3: Bachelor's degree + 4 years of experience, or equivalent

    Job Family
    Professional Technical (PT)

    Job Profile
    Applications Development 2

    Worker Type

    Time Type
    Full time

    As an equal employment opportunity and affirmative action employer, and in accordance with our core values of impact, safety, respect, integrity and teamwork, Argonne National Laboratory is committed to a diverse and inclusive workplace that fosters collaborative scientific discovery and innovation. In support of this commitment, Argonne encourages minorities, women, veterans and individuals with disabilities to apply for employment. Argonne considers all qualified applicants for employment without regard to age, ancestry, citizenship status, color, disability, gender, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sexual orientation, veteran status or any other characteristic protected by law.

    Argonne employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation in the application phase for review by Argonne's Legal Department.

    All Argonne offers of employment are contingent upon a background check that includes an assessment of criminal conviction history conducted on an individualized and case-by-case basis. Please be advised that Argonne positions require upon hire (or may require in the future) for the individual be to obtain a government access authorization that involves additional background check requirements. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment.

    Please note that all Argonne employees are required to be vaccinated against COVID-19. All successful applicants will be required to provide their COVID-19 vaccination verification as a condition of employment, subject to limited legally recognized exemptions to COVID-19 vaccination.

    Chicago, IL