Revenue Cycle Implementation Program Manager / DHMSM


Job Description:

The Leidos Partnership for Defense Health (LPDH) is seeking an experienced Program Manager to support its $4.6B single-award IDIQ program, Defense Health Management System Modernization (DHMSM). The DHMSM program, a highly visible $4.3B single award IDIQ vehicle that provides support to the Defense Health Agency, is the DoD's leading program designed to deploy MHS GENESIS, a modern electronic health record (EHR) system, across the United States and around the globe, supporting nearly 10 million service members and their families worldwide.

The Revenue Cycle (Rev X) Implementation Program Manager will be responsible for providing assistance and support to sites for RevX Implementation that need to be completed to ensure a successful Go-Live, including data collection, user adoption, and system validation. This is a highly-visible and highly complex implementation that details with large groups of stakeholders and functional teams across multiple customer, Leidos, and subcontractor teams.

The Revenue Cycle Implementation Program Manager will be responsible for overall programmatic (cost, schedule, performance) responsibility for the execution of the RevX project within the overall DHMSM program. The Program Manager must have proven experience planning, analyzing and evaluating the effectiveness of operating programs.

Primary Responsibilities
  • Lead a cross-functional team comprised of multiple subcontractors to implement a highly-complex and highly-visible business project, and manage staff, scope, budget, schedule, risks, issues, and changes involved with the project.
  • Serves as a Revenue Cycle methodology expert, consulting within and outside of the Revenue Cycle department on Revenue Cycle best practices
  • Provides performance improvement methodology guidance to Revenue Cycle operational leaders
  • Provides support for Revenue Cycle strategic planning efforts
  • Oversee team's processes, incident management tracking practices, communications/marketing artifact development, lessons learned, and observations.
  • Identify and meet client support needs including staffing, modifications, new initiatives, etc.
  • Ensure priorities, methods, deadlines and quality of service have been met; delivering the highest level of customer service and thorough analysis for critical and high priority problems that impact patient care and end user experience.
  • Communicate regularly through face-to-face, e-mail, online collaboration, video conference, and telephonic methods with multiple functional teams, customers, IT professionals, vendors, and all levels of management and agency officials to identify roles, problems to be solved, actionable events, resolution goals, and expected service levels. This includes briefing executive level material to SES-level stakeholders.
  • Assist with developing executive-level presentation content, some experience technical writing or editing
  • Must be able to use source data to evaluate the effectiveness of programs and business processes
  • Must be able to use qualitative and quantitative analytical skills to assess and elevate the effectiveness of the team's operations
  • Identifies information gaps and requests for information, obtains required information to meet customer and leadership expectations, and takes appropriate actions within the specified timeframes as defined in applicable policies, directives, regulations, guidelines and service level agreements to address the customers' needs
  • Work independently to plan activities and close out tasks.
  • Develop schedules and plans and identify issues, including competing priorities of multiple taskings.
  • Support business process improvements and customer management reporting.

Required Qualifications
  • Bachelor's degree required with 12+ years of relevant experience or Masters with 10+ years of relevant experience.
  • US Citizenship required - must be able to obtain and maintain a Public Trust government security clearance, per contract requirements.
  • 10+ years of complex program management experience.
  • 10 years managing Enterprise wide Revenue Cycle implementations.
  • 5+ years as a project portfolio management lead over a large IT-focused portfolio.
  • Ability to receive a Public Trust Clearance.
  • Strong project management and client relationship management skill and experience.
  • Passion about results and quality, with a strong sense of accountability and ownership.
  • Ability to analyze complex problems, work in ambiguous environment and develop recommendations and solutions.
  • Must have effective executive oral and written communication and presentation skills, with experience facilitating executive level conversations.
  • Excellent negotiation and influencing skills, with a proven ability to gain buy-in from stakeholders.
  • Successful experience leading Revenue cycle implementations (Cerner, Soarian, or other EHR enterprise Revenue Cycle implementations).

Preferred Qualifications
  • Master's Degree
  • PMP Certification
  • Experience with the healthcare field revenue cycle, especially as it relates to the DoD, VA, or other Government Agency.
  • Strong Technical background with certification in one of the following: System Engineering, System Administration, System Implementation or Deployment

Pay Range: