Patient Support Programs Operations Senior Manager


If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Patient Support Programs Operations Senior Manager


What you will do

Let's do this. Let's change the world! Join an incredible team that's redefining Amgen's patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a best-in-class patient support program from the ground up.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

Under the general direction of the Director of Operations, the Senior Manager of Program Operations is responsible for leading the reimbursement and patient support services related to the program. The Senior Manager of Program Operations is responsible for the oversight of all team members providing the full range of services for specific programs. The position will participate in projects and perform functions as may be required from time to time.

Job Responsibilities:

  • Lead the existing team for operations related to Amgen's patient support programs
  • Ensures team is meeting contractual obligations and program SLAs
  • Responsible for the management of the client program supervisors
  • Participate in strategic and tactical planning sessions
  • Manage supervisors who lead support program teams
  • Make recommendations in the development of long-term strategies
  • Present strategic and operational plans for the development of new capabilities
  • Collaboration with vendor teams and supporting established contracts, and hosting internal and external client presentations
  • Involved with the creation of policies, standard operating procedures and work instructions for Amgen
  • Responsible for leading all aspects of the recruitment, training and management of program teams
  • Performs other related duties as assigned


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dedicated professional we seek is a collaborative leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


Master's degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


Bachelor's Degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


Associate's Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Preferred Qualifications:

  • Bachelor's degree
  • Pharmaceutical Experience
  • Broad knowledge and training in the fields of healthcare, specialty pharmacy and reimbursement
  • 7 years of related experience
  • 5 years in a progressive management role and experience in leading teams
  • In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
  • Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
  • Knowledge of full-service call center programs

Critical Success Factors:

Strong customer/client management background

Outstanding project management skills with experience in organizing, planning, and implementing projects from vision through implementation

Good analytical, conceptual, and problem-solving skills with demonstrated track record in new concept development for various projects

Ability to lead multiple tasks along a parallel process

Strong decision-making capabilities

Critical thinking skills, creative and innovative solutions to internal or external client needs

Strong industry and business knowledge

Strategic problem solver with long term planning experience

Ability to communicate effectively both orally and in writing

Possess strong interpersonal and leadership skills, and ability to develop and grow talent

Strong organization agility, be able to develop team through change and lead by example

Ability to proficiently use computer and excellent knowledge of Microsoft Office


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.