Staff Relations Manager - Operations


You've earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you've worked hard to acquire and the passion you already have. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Staff Relations Manager - Operations


What you will do

Let's do this. Let's change the world! In this vital role you will work closely with the Staff Relations (SR) partners, Managers, Compliance, Employment Law, and stakeholders in Human Resources (HR) to protect Amgen values. The Staff Relation Manger is responsible for investigating suspected violations of HR policy, and for providing practical advice and guidance on misconduct, counseling, terminations, disability accommodations, and performance management. Influence business leaders and negotiate for resolution, proposing unique and innovative solutions without compromising on compliance and company-related values.

Specific responsibilities include but are not limited to:
  • Advise managers on SR issues in Operations and serve as a trusted partner to business leaders and HR partners in Operations.
  • Partner closely with SR Investigations and Compliance Investigations, participate as a member of the investigations team, and advise on corrective action.
  • Serve as a gatekeeper for Amgen values and resource for compliance with Amgen policy.
  • Recommend solutions to SR issues, including performance, misconduct, conflict, and workplace accommodations; assess risk and raise issues when necessary. Determine appropriate level of corrective action, coaching managers, and advising on and reviewing correction action documentation to mitigate risk and minimize legal action.
  • Advise and partner with management on disciplinary actions with recommendations about the appropriate documentation and communications with staff.
  • Develop and recommend solutions to a variety of staff relations issues including managing poor performance, managing conflict, and assessing risk (escalating issues to the appropriate level when necessary).
  • Develop effective tools and resources to assist managers with employee relations matters; ensure information is current and accurate and recommend changes and/or improvements.
  • Participate in corrective counseling and termination conversations with staff and managers when requested.
  • Maintain positive work environment by responding to staff members' concerns, proactively addressing issues and advising management team regarding best practices.
  • Investigate employee issues and complaints and implement solutions to ensure timely and appropriate actions are taken while maintaining all required documentation.
  • Partner with the Occupational Heath, staff and managers to analyze and respond to leave of absence, return-to-work, and accommodation requests.
  • Adhere to Standard Operating Procedures and Guidelines to ensure effective and consistent approach to cases.
  • Document and track cases in a centralized database in a timely manner; periodically report out on case status and potential trends to stakeholders.
  • Exercise autonomy, independent judgment and decision making; provide sound reasoning for recommendations and balance information to resolve issues.
  • Manage conflicting priorities and organize time, while recommending process improvements to increase efficiency and effectiveness.
  • Maintain confidentiality and sensitivity to all issues; report on confidential information in an appropriate manner.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The exceptionally talentedStaff Relationsprofessional we seek is a strong individual contributor leader with these qualifications:

Doctorate degree

Master's degree and 2 years of HR, Compliance, or EEO/AAP experience
Bachelor's degree and 4 years of HR, Compliance, or EEO/AAP experience

Beyond that, additional preferred qualifications are:

  • Previous experience in HR or Compliance regulated industries.
  • Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines.
  • In-depth knowledge of federal and state laws governing employment and labor (Equal Employment Opportunity, Americans with Disabilities Act, National Labor Relations, etc.).
  • Awareness of emerging HR compliance issues, internally and externally, and the implications to the company.
  • Ability to conduct analyses and present findings in an organized manner
  • Demonstrated ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups.
  • Ability to prioritize a heavy workload and complete tasks in a timely manner, balancing high quality and efficiency.
  • Excellent communication skills written/oral/listening in English and Spanish.
  • Validated ability to manage difficult conversations and interactions.
  • Demonstrated customer service/client orientation.
  • Proficiency in Microsoft Office Suite, E-mail (Outlook), Internet, HRIS (Workday) and case management tools (Ethics-Point).
  • Flexibility to support extended shifts and 7/24 Operations.


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt.

Join us:


Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.