Customer Management Solutions - Sales Engineer - Advisor

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Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued contributor to our team, you will advise team members on processes and procedures for assessing the potential application of enterprise technology products or services, and offer solutions that meet customer needs.

THE IMPACT YOU WILL MAKE

The Customer Management Solutions - Sales Engineer - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Determine the customer business needs and processes across multiple projects, programs, or products, while identifying and resolving conflicting or complementary needs across customer groups.
  • Lead cost benefit studies for purchasing the most complex and widely-used enterprise products and services, and present conclusions to team leadership.
  • Apply extensive knowledge of industry principles, company products, and client needs to develop technical training on complex topics for clients.
  • Communicate critical customer feedback about digital products and programs to product teams for future developments.
  • Use extensive technical knowledge of product offerings to support and build sales.
  • Lead product teams and customers to analyze and triage the most complex issues with digital products, pilots, and programs.


Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences
  • 6 years

Desired Experiences
  • Bachelor degree or equivalent


Skills
  • The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
  • Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives
  • The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
  • The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
  • The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.

Adept at managing project plans, resources, and people to ensure successful project completion

Tools
  • Experience using Microsoft Project
  • Experience using Salesforce CR
  • Skilled in Oracle Siebel


Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

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