Field Transportation Specialist

Auto req ID: 318183BR
Position Type: Full time
Employee Type: Non-Exempt

Job Summary

Oversees and monitors transportation process improvements, system and technology enhancements, administration processes and procedures. Provides training and coaching throughout Field Transportation as well as Station operations to ensure consistent execution of Linehaul/CPC/pickup processes and resolve escalated issues. Conducts strategic analysis, develops process improvement recommendations and serves as a liaison between the Transportation regional and district teams and the PGH team to support an efficient and successful synthesis of Linehaul and CPC functions. Drives network linehaul and pickup performance, and directs changes to improve processes and systems.

Essential Functions

• Interacts with field operations to reduce empty and partial trailer movements • Collaborates with Transportation Compliance and Analytics, PGH LH Planning and Linehaul Enginnering to develop and coordinate logistical planning for external customers and works directly with customer to implement and modify. • Provides on-boarding, targeted and ongoing training of Transportation processes, procedures and system tools, as well as customer/service provider interaction methods and techniques, to Linehaul/Customer Pickup Coordinators and Station Operations • Serves as primary resource for escalated issues, ensuring resolution and improved internal/external customer and service provider experience • Communicates to key stakeholders and gains support of continuing Transportation program enhancements and process changes to ensure effective implementation and desired outcomes • Analyzes van and trailer pickup requests and evaluates opportunities for improved pickup activation, increased awareness and accountability regarding sales leads and underperforming accounts • Collaborates with Region and District Engineering group to create and maintain the linehaul operations and station Pickup Operating Plan and rationalize the FedEx Ground service offering • Serves as the quality facilitator for the region/district Linehaul and CPC operation • Visits linehaul/stations to establish and build professional relationships and address or communicate priorities necessary to improve the customer NONESSENTIAL FUNCTIONS • Performs other duties as assigned

Minimum Education

• High School Diploma or GED required, Bachelor's degree in Business Management, Logistics, or related field preferred

Minimum Experience

• Two (2) years in Linehaul Operations, CPC, Logistics, Transportation Industry, or related area

Required Skills, Abilities and / or Licensure

• Customer service skills necessary to effectively and professionally respond to requests and issues • Knowledge of concepts, practices, policies, terms, and procedures used in field operations • Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. • Verbal and written communication skills necessary to communicate with various audiences • Software skills, including use of Microsoft Office software and web-based applications • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
% of Travel for the Position: 0-25%
Address: 8333 Central Avenue
City: Newark
State: California
Zip Code: 94560
Domicile Location: FXG-US/USA/P943/Fremont Colocation

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce
Search Engine Description: Sourcing/Procurement
Supply Chain & Logistics
Transportation Services