Messaging Health Coaches - Remote

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Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

$1,000 Sign On Bonus For External Candidates

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This opportunity is with one of our most supportive teams: Messaging Health Coaches is a year-long digital weight loss program that combines group coaching, one-on-one coaching, daily and weekly content and challenges, messaging, and more to encourage and guide members to lasting lifestyle modification through evidence-based practices, behavior change program.

Because Messaging Health Coaches is available where you are-on your phone, tablet, or PC- we're removing barriers and placing healthcare (and prevention) in the hands of our consumers.

Check out the Messaging Health Coaches website for more information about this amazing program by clicking here .

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30am - 8:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 2 weeks of paid training. The hours during training will be 7:00am to 3:30pm PST, Monday - Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:
  • The Health Messaging Coach is responsible for learning and delivering the Real Appeal program content with secure 1-on-1 messaging in a way that sparks members to make consistent, meaningful lifestyle changes and establish healthier habits.
  • This position's primary focus is building rapport with our members and supporting them to achieve results through secure 1-on-1 messaging.
  • As a Health Messaging Coach, you'll leverage the internal platform to send secure 1-on-1 messages that focus on encouraging behavior change.

Your core responsibilities:
  • Evaluate members' readiness for behavior change based on scientific models and utilize the appropriate coaching skill(s) to elicit long-term behavior change.
  • Facilitate behavior change by demonstrating strong coaching skills through goal setting and action planning.
  • Provide exceptional customer service to our members.
  • Meet, collaborate, and strategize with members of our team.
  • Provide timely follow-up by responding to all questions, concerns, and motivational needs.
  • Be open to regularly receiving feedback from our Coaching Leadership Team and partners to promote constant, positive growth and development within Real Appeal.
  • Demonstrate and embrace the Real Appeal Culture.
  • Establish expertise and credibility with members through dynamic and confident writing skills.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree (or higher)
  • 2+ years of professional experience using a non-judgmental approach to helping individuals change health behaviors
  • Ability to work Monday - Friday, 11:30 am - 8:00 pm

Preferred Qualifications:
  • Ability to work effectively with technology and various software programs/online platforms (i.e., G Suite, Slack, Blue Jeans, Salesforce, etc.)
  • Completed a NBHWC approved training program, +500-1,000 coaching hours OR coaching certification from NBHWC or ICF

Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:
  • Exceptional listening and interpersonal written and verbal communication skills
  • Coaching skills to think critically and respond authentically to members' questions, concerns and challenges
  • Self-motivated to work within a telecommuting environment, holding oneself to a given schedule and a designated workspace free of distractions to protect member privacy
  • Experience supporting members through chat, email or other forms of written communication
  • Effectively manage and execute additional projects or competing priorities

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 - $25.19.The salary range for Connecticut / Nevada residents is $15.77 - $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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