Director of Capability, Optum Growth - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Strategic enterprise level initiatives for multiple portfolios, and managing initiatives involving multiple geographies, delivery sites and functions within OGAdv
  • Alignment to business and/or product strategy, effective design and development, and ongoing management of capability portfolio across the full lifecycle to ensure business-specific or cross-enterprise impact
  • Market insights are leveraged to monitor trends and external landscape, and to inform capability strategies and customer use case scenarios
  • Accountable for delivering sustainable, financially sound solutions that solve a specific problem and enable successful external product delivery and/or internal business function performance, while driving adoption with internal business clients and define future capability direction that supports business strategy and new opportunities
  • Conducting regular refinement/grooming sessions with fellow capability leaders within Optum Global in order to capture operational, technical and/or business support opportunities to be delivered by Optum Global Advantage
  • Develop detailed project plans, program charters that ensure cost benefit analyses is conducted. Provide back-up support for due diligence and pre-assessment engagements for new/existing lines of business relationships
  • Execute on functional, market level and/or site strategy plans as well as organizational priorities
  • Create comprehensive communication plans and escalation matrix to establish a framework to ensure all escalations are addressed timely
  • Monitor program / project ensuring risks / issues are addressed timely and respective stakeholders are looped in to mitigate
  • Maintain a cadence for daily / weekly / monthly update meetings with key stake holders
  • Create a mechanism to call out Red Flags that may impact the project / program delivery
  • Follow up regularly with stakeholders to take feedback and check on progress
  • Ensure services are delivered within time and budget constraints and meet the expected level of quality
  • Review the outcomes of programs and initiatives to determine any corrective actions that could be taken to improve future delivery in terms of Cost, Quality, Timelines and Customer satisfaction
  • Drive continuous improvement opportunities by sharing best practices, automation, operational efficiencies
  • Develop and present solution recommendations to clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 10+ years of experience in Team management, project management and/or process management - tracking, planning projects
  • 8+ years of experience presenting assessment outcomes and recommendations to senior leadership
  • Agile/PMP/Six Sigma project management leadership experience
  • Proficiency with professional productivity tools (ex. - Microsoft PowerPoint, Microsoft Excel, Teams)
  • Track record of working collaboratively across multiple teams / departments to achieve business growth or profitability goals
  • Ability to speak clearly and concisely, convey complex information in a manner that others can understand and to understand and interpret complex information
  • Demonstrated Experience in the following:
    • Leading initiatives like cost reduction, operational efficiencies, commercial models
    • Aligning an enterprise-wide view to tangible, strategic objectives and goals
    • Managing large teams cross-functional teams through influence (Matrix Organization)
    • Managing multiple projects in parallel
    • Financial acumen, including cost benefit analysis/cost models
    • Proficient with MS Word, Excel, PowerPoint and Visio
    • Managing Programs with multiple projects embedded multi geographical within one large program

Preferred Qualifications:
  • Bachelor's degree
  • BPO experience preferred

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut and/or Nevada residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Director of Capability, Optum Growth, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote