Senior Broker Agent Service Representative - Remote

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:
  • Performs a high volume and wide variety of insurance - related administrative tasks accurately and within required timeframes as directed and assigned
  • Ensures agent / broker loyalty by providing high levels of service and communication at all times
  • Contributes to building and maintaining a high - performance team environment
  • Supports all carrier quoting and renewal initiatives
  • Demonstrates ability and internal motivation to learn, grow, and continuously improve
  • Self-motivated, self-managed, and attentive to detail
  • Desire to produce high-quality work
  • Excellent verbal and written communication
  • Ability to communicate with clients and stakeholders in order to understand needs and expectations
  • Ability to balance multiple demands and work both independently and as part of a team
  • Take accountability for the performance and reliability of deliverables
  • Debugging production applications
  • Collaborate with ALL team members
  • Answer incoming phone calls and take appropriate action for each call
  • Maintain agent satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on application or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years prior customer service experience
  • Experience using a computer and Microsoft Office including Microsoft Word (create, edit, save and send documents),and Microsoft Outlook (email, calendar management and send correspondence) Microsoft Excel (data entry, sort / filter, and work within tables), including the ability to navigate and learn new and complex computer system applications

Preferred Qualifications:
  • Prior Experience working with Insurance Carrier Maintenance, Quoting and Renewal Websites
  • Experience with insurance brokers / agents and benefits accounts

Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:
  • Experience acting and operating independently with minimal daily direction from manager to accomplish objectives
  • Experience with communicating with both internal and external partners
  • Experience with meeting assigned deadlines

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Colorado Residents Only: The hourly range for Colorado residents is $15.00 - $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: broker, agent, sales support, administration, customer service, issue resolution, Unitedhealthcare, UHG, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

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