Group Insurance Administrator

Role Value Proposition:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We're looking for unique talent with fresh perspectives that can propel innovation. In this role you will deliver high quality service to participants and Institutional customers by providing administrative services relating to enrollments, case implementations, claims, billing administration, and call center activities.

Key Responsibilities:
  • Reviews notification of death received from multiple sources such as employers, third party administrators, first notice of loss department and file feeds to determine where and to whom claim kits are to be mailed.
  • Review and maintain data in multiple systems such as retrieving beneficiary information, benefit amounts and enrollment history for the claim to be in good order.
  • Evaluate deaths regarding eligibility, plan requirements in order to determine appropriateness of claim filing (Resolving Not in good order (NIGO)'s associated with the claim as needed.
  • Providing phone support to the First Notice of Loss Team.
  • Performs other related duties as assigned or required.

    Essential Business Experience and Technical Skills:
    Required
  • Excellent oral and written communication skills.
  • Ability to adjust to multiple demands and shifting priorities.
  • Work in a team environment
  • Customer Service experience

    Preferred
  • Associates Degree with business experience
  • Bachelor's degree
  • First notice of loss experience
  • Group Life experience

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 121290