Broker Manager (WFH - Washington)

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Job Description
The Broker Manager (Washington) is accountable for driving and achieving company-defined distribution channel
sales goals and objectives. Responsible for the execution of market
strategy impacting the recruitment, onboarding, engagement, production,
and compliance adherence of assigned independent agent base.

Required Qualifications
Responsible for meeting established health plan broker sales goal through
management of assigned block of agents. Prospects for and recruits new
agents through collaboration with National and Direct agency relationships
or through agent marketing activities targeted direct to the agents. Assures
appropriate market coverage through management of agent recruiting
activities. Responsible for identifying and developing local preferred agents
to support the attainment of health plan goals. Responsible for onboarding
new agents by supporting their navigation of contracting, certification, and
training requirement. Provides leadership for all broker training,
recertification, and testing through face-to-face, individual, and group
meetings and web-based resources. Administers broker testing and
recertification. Proactively develops agent activation. Strategy should utilize
the deployment of various tactics such as face-to-face, telephonic, and
written communication methods and information management. Responsible
for ongoing individual agent management. Responsibilities include the
establishment of production goals and compliance thresholds, along with
the communication and ongoing enforcement of these established
expectations with each assigned agent. Key role is to prioritize broker
relationships according to their ability to meet or exceed expectations.
Makes recommendations to management on agents plan preferred
designation and contract level status. Responsible for ensuring agent
adherence to all CMS and Aetna guidelines. Monitors compliance with state,
federal, and health plan regulatory requirements. Maintains all files
associated with broker contracting, including broker agreements. Reports
all implementations and corrections to health plan management.
Coordinates response to broker-related complaints. Investigates
documents and retrains brokers as necessary. Recommends termination of
broker relationship with company as appropriate. Coordinates with the
appropriate customer service and health plan resources to support broker
activities. Verifies and validates broker commission payments. Ensures
broker commission payments are submitted for payment. Resolves issues
and inquiries related to commissions from health plan and brokers.

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
Sales management experience preferred.
sales and/or broker sales experience required.
Ability to use standard corporate software packages and corporate
Ability to communicate effectively with all levels of management
Excellent written and verbal communication and presentation skills.

Appropriate state licensure to sell insurance as required, subject to product
Associate's degree or equivalent work experience
Bachelor's degree preferred.

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.