Field Services Advanced Specialist

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Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

This position comes with competitive starting pay and generous employee perks and benefits that include:
  • Competitive starting pay
  • Vacation eligibility after only 30 days on the job
  • Seven paid holidays plus five paid floating holidays per year
  • Health, dental and vision coverage after 30 days on the job
  • Paid sick time
  • College Tuition reimbursement
  • Unparalleled training and growth opportunities


Ricoh USA is looking for talented individuals to join our team as a Field Service Support Technician in the city / state area.  As a global technology leader, the POSTING TITLE provide onsite support to Ricoh's full line of office products.  Ricoh USA also partners with leading technology companies to provide onsite support for products in the robotics, cash recycling, intelligent locker, and smart kiosk industries.


In this role, you will make an impact in the following ways:
  • Completing preventative maintenance and/or general repair activities on Ricoh office products or third-party products at the customer site with minimal direction.
  • Engaging with customers in a courteous, polite and professional manner.
  • Applying the use of specialized training and following documented procedures and policies to diagnose and complete product repairs, including replacing required parts and supplies.
  • Receiving and completing training in line with skill and business requirements.
  • Adhering to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.


QUALIFICATIONS (Education, Experience, and Certifications)
  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh
    policy for positions entailing extensive use of personal car while on company business.
  • Requires high school diploma. Completed classes and experience involving computers,
    electronics, mechanics, basic network and basic connectivity and printing software application
    is desired.
  • Meets the requirements listed in the Technology Services Training Role Inventory and
    Certification Program for the assigned role as defined by the manager.
  • Follow this internal link for the certification requirement document.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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