Communications Specialist - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Manages network patient and provider communications such as: patient quality measures, CAHPS/HOS messaging, contractual and quality provider updates, network provider operational notices,Medicare ACO and CIN notices, and other direct patient or provider messages and other requests that arise
  • Ensures stakeholder requests are reviewed and coordinated appropriately
  • Coordinates with stakeholders and internal partners for written material development
  • Write/edit content that is aligned with applicable audience / stakeholder needs
  • Write/edit communications that are clear, simple, error - free, and grammatically correct
  • Adhere to applicable external / governmental guidelines and requirements (e.g., legal, regulatory)
  • Draft patient messages using UHG and WellMed style and editorial standards
  • Identify and ensure involvement of appropriate stakeholders in the development/review/approval process
  • Submits and receives compliance review for all external materials
  • Routes drafts to approvers and coordinates deployment with vendor
  • Update any SharePoint tracking with relevant project data
  • Creation and deployment of nonclinical patient emails, project tracking, adherence to compliance and legal requirements
  • Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Undergraduate degree or equivalent experience
  • 1+ years of experience in business writing, copywriting and editing
  • 1+ years of experience in publishing/distributing communications content as needed and ensure proper implementation (e.g., email, video, web sites, podcasts, media placement, search engine optimization)
  • 1+ years of experience in developing digital and social media content, including graphics
  • Demonstrated knowledge of desktop communication tools/technologies (e.g., Adobe Creative Suite, Microsoft Office, Microsoft Teams, Microsoft Excel, Canva, etc.)
  • Demonstrated knowledge of web-based communications vehicles (Intranet, Internet, SharePoint sites, webinars, live streaming, Microsoft Teams, project management software)
  • Demonstrated ability to identify appropriate communication channels for applicable audience

Preferred Qualifications:
  • 2+ years of experience in business writing, copywriting and editing
  • 1+ years of experience in collaborating with internal and external stakeholders
  • 1+ years of experience in adhering to communication style standards
  • Demonstrated ability to adapt writing style to meet specific needs
  • Demonstrated knowledge of external research and market intelligence resources/capabilities
  • Demonstrated knowledge of desktop communication tools/technologies (e.g., Adobe Creative Suite, Photoshop, Microsoft Office Add-ons)
  • Demonstrated knowledge of web-based communications vehicles (Intranet, Internet, SharePoint sites, WebEx, Webinars, live streaming)
  • Demonstrated knowledge of applicable email systems (e.g., distribution lists, mass distribution processes, response processes, group mailbox setup)
  • Demonstrated knowledge of audio/video production tools/technologies (e.g., animation, editing processes, use of media servers)
  • Demonstrated knowledge of applicable content management systems (e.g., OpenText, MOSS, SharePoint, Sitecore)

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $53,300 to $95,100. The salary/hourly range for Connecticut/Nevada residents is $58,800 to $104,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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