SupervisorAccounts Receivable

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Job Description
As a Collections Supervisor for the Infusion Accounts Receivable (A/R) department, you will be responsible for providing leadership for assigned Patient Financial Services (PFS) teams. You will oversee a team of A/R representatives that are responsible for contacting payers to collect on unpaid claims in a timely and accurate manner, researching and resolving payment variances, and managing the accurate and timely filing of claims within payer function group.

Additional responsibilities of the Collection Supervisor include:

• Oversee day-to-day operations of teams to ensure timely and accurate completion of all PFS activities

• Monitor and strive to continually improve the collection of payer claims in accordance with the respective contract

• Assist management with meetings with key payers to discuss reimbursement issues and payer publication notices affecting claims processing changes

• Ensure daily reconciliation of electronic claim files

• Maintain productivity and quality standards of all PFS functions

• Review accounts receivable adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedures for upper management approval

• Maintain compliance with government reimbursement programs

• Suggest changes to department policies and procedures as appropriate

• Work with management to complete disciplinary action as required

• Work with the Training and Education department to develop and deploy training for new employees and provide ongoing training as needed

• Complete annual performance reviews for employees and provide timely feedback

• Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities

• Develop and maintain "super user" capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department

• Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices"

• Work with key business partners and peers across the organization; work with Intake and Analytics department to communicate trends and suggest process improvements to revenue cycle

Required Qualifications
• 5+ years of Revenue Cycle or similar Accounts Receivable experience, preferably within billing/collections
• 1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, and Excel

COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
• Clear understanding of how Collections and Billing impacts Revenue Cycle operations and financial performance
• Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative preferred
• Home healthcare experience, preferably in pharmacy settings
• Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship
• Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment
• Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality

Education
Verifiable High School Diploma or GED is required. Bachelor's Degree is preferred.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.