Director Client Services

Job Description
* Position can be based anywhere in the United States

bswift is looking for an experienced Director to join our Direct Team. The primary objective of this position is to manage and inspire bswift's client services team to produce client raves. The Director of Client Services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service.

Fundamental Components:
Responsibilities include, but are not limited to:

•Lead and manage the team to achieve individual, team and company goals
•Provide appropriate direction, coaching and feedback to maximize individual and team performance results
•Proactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.
•Participate in and/or lead client demos and/or client training sessions, where applicable.
•Continuously refine and improve processes
•Develop and maintain quality assurance processes
•Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.
•Assist in product development & quality assurance efforts as required
•Assist in sales and marketing efforts as needed

Required Qualifications
•5+ years Employee Benefits administration experience
•A leadership style that reflects and reinforces bswift core values
•Strong people management skills
•Ability to assist and equip others to efficiently solve complex problems
•Strong customer service orientation
•Strong verbal and written communication skills
•Willingness to work nights and weekends when necessary

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
•3+ years of Account Management experience.
•10+ years of related industry experience

BA or BS

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.