Manager Workers Compensation

People • Customers • Trust

Position Summary:

Responsible for managing and monitoring Packaging Corporation of America's (PCA) Compensation program at a corporate level. Responsible for developing and collaborating successful partnerships between associates, third party administrators (TPAs), internal business partners and external service providers.


Keep up with current developments and trends in the insurance industry. Display a strong work ethic demonstrated in attendance, punctuality, maturity and dedication. Maintain a positive attitude.

Maintain effectiveness when experiencing major changes in work tasks or the work environment. Adjust effectively to work within new structures, processes, requirements or cultures. Able to change priorities to meet multiple deadlines while being responsive to customer needs.

Cooperate with others. Establish and maintain good working relationships.

Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Actively participate as a leader of the team to move toward the completion of goals.

Make internal and external customers, and their needs, a primary focus of one's actions. Develop and sustain a productive department.

Take prompt action to accomplish objectives. Take action to achieve goals beyond what is required. Anticipate consequences of decisions and actions. Communicate recommendations to take preventative steps and initiate further action

Manage time and resources to ensure that work is completed efficiently. This includes delegation of work to the team and management of that process until completion and resolution of the task.

Accomplish tasks by considering all areas involved, no matter how small. Show concern for all aspects of the job. Accurately check processes and assignments, meet demanding deadlines, learn quickly and exhibit organization in work habits.

Maintain stable performance under pressure or opposition, such as, time demands or job ambiguity. Handle daily job responsibilities in a way that is acceptable to others and to the organization.

Principle Accountabilities:
  • Ensures business is compliant with state specific Workers' Compensation regulations and PCA's policies and guidelines. Acts as the point of notification and contact for PCA associates for global Worker Compensation Administration.
  • Point of contact for all documentation regarding the management of PCA's Third Party Administrator for Worker Compensation Claims.
  • Develop and ensure initial and ongoing point of contacts to internal and external business partners for the duration of the claim.
  • Ensures that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external) to manage relevant claim details, implement plan for timely resolution of claims.
  • Schedule, develop agenda and host conference calls and claim reviews with TPA.
  • Review all medical providers and/or panels annually and ensure PCA is following state guidelines regarding panels. Where applicable, ensure all appropriate authorization and forms are signed and processed.
  • Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.
  • Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA's Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Decision Making:
  • Provides input to strategic decisions that affect the function areas of responsibility
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

  • Strong interpersonal and communication skills, with ability to professionally communicate both verbally and written with employees and outside partners, recognizing and appropriately responding to others' perspectives.

Position Requirements:
  • Demonstrated knowledge of Workers' Compensation claims management related laws and medical and legal terminology.
  • Bachelor's degree preferred.
  • Must be well organized, detailed oriented, and able to adjust to changing priorities.
  • Possess advanced computer skills, including Word, Excel and PowerPoint
  • Available for domestic and potentially international travel
  • 5 + years of experience is preferred
  • Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.


All qualified applicants must apply at to be considered.

PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.