Fraud Agent I (US)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

Job Requirements

  • Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
  • Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
  • Gathers and analyzes data to identify and solve problems, escalates as appropriate
  • Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
  • Generally interacts with internal customers/partners for functions performed and/or external customers
  • May provide process/policy guidance to others (e.g. within team, internal partners)
  • Focus of work spans from daily, weekly to monthly activities
  • Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
  • Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Qualifications

    • High School diploma required; Undergraduate degree preferred
    • 1+ years relevant experience
    • Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements
    • Skill in using computer applications including MS Office
    • Ability to communicate effectively in both oral and written form
    • Ability to work successfully as a member of a team and independently
    • Ability to pay high attention to details
    • Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
    • Ability to handle confidential information with discretion


      At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

      If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

      EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.