Strategic Account Executive - Remote

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs. This individual may also work closely with sales on prospective clients and RFP responses.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:
  • Ensure the timely and successful delivery of OptumRx solutions according to customer needs and objectives
  • Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Management of book of business
  • Serve as the lead point of contact for all client account management matters
  • Secure renewal and upselling programs
  • Implement and adhere to client contract / amendments
  • Contract terms and negotiations
  • Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
  • Assist with challenging client requests or issue escalations as needed
  • Manage ongoing contract relationships and service delivery for assigned book
  • Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
  • Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree (or higher) OR High School Diploma with equivalent experience
  • 5+ years of client relationship management or account management experience
  • Experience reading, interpreting and negotiating contract terms
  • Client-facing presentation experience
  • Proven experience developing written content for executive summaries
  • Advanced understanding of the PBM/pharmacy industry

Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:
  • Experience managing national and/or strategic accounts
  • Experience interpreting financial data
  • Experience working cross-functionally within a matrix environment
  • Exhibits leadership through influencing without authority
  • Business Acumen

Soft skills:
  • Solid oral and written communication
  • Solid negotiation skills
  • Comfortable with Ambiguity
  • Ability to prioritize among competing tasks
  • Ability to work in self-motivated environment with limited supervision
  • Keen attention to detail and adherence to deadlines

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $94,500 to $171,700. The salary range for Connecticut / Nevada residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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