Task Supervisor


Job Description:

Leidos is seeking a Task Supervisor to join our Washington, D.C. team. This first line supervisor reports to the Project Manager and is responsible for carrying out a variety of operational and technical assignments in support of the Case Initiation and Customer Response Center teams.

Main Duties:
  • Supervises and directs Document Management Analysts I and other clerical/administrative staff Assist in the receipt and evaluation of new complaints
  • Evaluation, triage, and prioritization incoming cases, ascertain and assess initial
  • Ensures all intake specialists follows OCR Case Resolution Manual (CRM) and other policies to complete case intake actions adhering to civil rights and privacy statutes and policies
  • Assists by processing Civil Rights and Privacy complaints by responding to correspondence and phone calls
  • Provides initial and continuous training on the use of the Program Information Management System (PIMS)
  • Performs quality checks on incoming and finalized cases.
  • Perform other tasks in support of OCR's complaint resolution process
  • Assures case compliance in response to Congressional Inquiries submitted to HHS
  • Manages the activities and supervises staff in the Customer Response Center Team (CRC)
  • Supervise call handling including directing callers to the appropriate medium to file a complaint with OCR
  • Respond to questions from complainants regarding open/closed CCMO cases and refers callers to external resources
  • Establish efficient workflow processes, monitor daily productivity
  • Troubleshoots task issues; performs quality control spot-checking as necessary to ensure that work is of high quality and meets contract requirements
  • Conducts onboarding and on-going training for CIT and CRC staff on HHS OCR subject matter

Basic Qualifications:
  • Bachelor's degree and up to 2 years' related work experience
  • Expertise in Excel, Word, PowerPoint, Microsoft Suite
  • Strong knowledge of office and network environments
  • Strong familiarity with data processing environments, database technology and imaging technology

Preferred Qualifications:
  • High attention to detail.
  • Excellent organizational skills
  • Excellent written and oral communications skills
  • Demonstrated ability to work independently in a team environment.
  • Excellent writing skills and oral communication skills.
  • Ability to work independently and with minimal supervision


Pay Range: