Director, Enterprise Travel & Meetings, Quality and Regulatory Management Lead

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients' lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture

Enterprise Travel & Meetings (ET&M) reports into Sourcing & Enterprise Services (S&ES), as a key member of the Global Business Services (GBS) family of shared services. S&ES provides world-class procurement services to Pfizer, partnering with internal Pfizer customers to ensure they receive maximum value for every dollar spend with Pfizer suppliers, helping deliver Breakthroughs that change patients' lives. We accomplish this by executing effective strategic processes, including category management, supplier management and sourcing projects, all supported by efficient procure to pay processes. We add value by aligning Pfizer with the best suppliers, promoting continuous improvement in supplier performance, and driving compliance with Pfizer's intellectual property and privacy requirements. We strive to obtain the right price for the right product or service.

The ET&M team delivers best in class travel and meetings related services to colleagues and externally sponsored HCPs and patients in 90+ countries. With the challenges of an evolving travel industry and increasingly complex requirements for virtual, hybrid, and face-to-face meetings, the ET&M organization is on a journey to standardize and simplify, while continuing to deliver effective, fit for purpose services.

This position will lead ET&M's compliance activities and the integrity of our internal processes. Working with Pfizer Compliance and ET&M Process Owners, the role will translate and facilitate policy and external regulatory requirements to ensure travel and meeting services are designed and delivered to meet Pfizer policy and applicable laws and regulations.

This newly created role will:
  • Partner with the ET&M leadership team and Process Owners to ensure the services delivered by our organization and through our outsourced partners effectively meet compliance and regulatory requirements
  • Manage global matrix of ET&M colleagues supporting regional compliance activities
  • Liaise with Compliance, Risk, Transparency, and MAPP teams and represent ET&M in related meetings and governance
  • Support the enhancement and ongoing maintenance of ET&M policies and procedures
  • Provide subject matter expertise to ET&M colleagues
  • Support ET&M audits
  • Lead compliance training across ET&M


This position will be able to understand how to operate effectively in situations where a solution is unclear or where challenges need to be overcome, working collaboratively with cross-functional partners and subject matter experts, with a heavy reliance on strong communication (both written and verbal) skills to articulate value and influence decision making.

ROLE RESPONSIBILITIES
  • Partner with Process Owners to design and implement processes and solutions to effectively meet compliance, risk, transparency, and regulatory requirements
  • Manage global matrix of ET&M colleagues supporting regional compliance activities
  • Develop oversight of ET&M operations and infrastructure to monitor internal compliance with established processes and enabling tools
  • Functional responsibility for audits and inspections related to travel and meetings processes and systems; partner with Compliance and the ET&M Process Owners to implement and execute an overarching audit framework
  • Liaise with internal partners (Compliance, Risk, Transparency, and MAPP) and represent ET&M in related meetings and governance
  • Manage both formal and informal projects involving interpretation of policy or new compliance, risk, or transparency requirements
  • Support the enhancement and ongoing maintenance of ET&M policies and procedures (ET&M policies are owned by Process Owners), including Corporate Policy 301 (T&E) and Corporate Policy 304 (Meetings and Events)
  • Responsible for maintaining the Risk Control Matrix for travel, meetings, and card operations
  • Establish functionality to proactively identify risk in ET&M's process and service delivery and facilitate remediation
  • Provide subject matter expertise to ET&M colleagues around compliance, transparency, and risk requirements
  • Ensuring that ET&M processes adhere to Pfizer requirements, such as mandatory training for colleagues and outsourced partners


QUALIFICATIONS
  • BA or BS required; MBA or equivalent Master's level education preferred
  • 10+ years' work experience working with different markets that span various cultures, languages, and time zones
  • Comprehensive knowledge of the bio pharma industry and relevant existing and upcoming laws and industry guidelines and trends
  • Capable of guiding process improvements and new process implementation/change management
  • Excellent written and verbal communication skills, including presentation capabilities, interpersonal skills, and conflict resolution; able to communicate business issues and drive alignment on significant or long-term decisions with ET&M, GBS, and BU stakeholders
  • Strong collaboration and relationship-building skills and ability to work within a matrixed global organization to develop a strong, effective network
  • Team leadership in a high-transformation environment; prepare for and manage changes that impact ET&M
  • English language fluency


PHYSICAL/MENTAL REQUIREMENTS
  • This is a knowledge worker/office role
  • There are no physical requirements


NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
  • May require working "non-core" business hours to accommodate global project meetings and management of global processes
  • Some business travel required


Other Job Details
  • Last day to apply: December 16, 2021
  • Eligible for Relocation: Yes


Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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