Director, Meeting Global Process Lead

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients' lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture

Enterprise Travel & Meetings (ET&M) is a function within Pfizer's Sourcing & Enterprise Services (S&ES), as a key member of the Global Business Services (GBS) family of shared services. S&ES provides world-class procurement services to Pfizer, partnering with internal Pfizer customers to ensure they receive maximum value for every dollar spend with Pfizer suppliers, helping deliver Breakthroughs that change patients' lives. We accomplish this by executing effective strategic processes, including category management, supplier management and sourcing projects, all supported by efficient procure to pay processes. We add value by aligning Pfizer with the best suppliers, promoting continuous improvement in supplier performance, and driving compliance with Pfizer's intellectual property and privacy requirements. We strive to obtain the right price for the right product or service.

The ET&M team delivers best in class travel and meetings related services to colleagues, externally sponsored HCPs, and patients in 90+ countries. With the challenges of an evolving travel industry and increasingly complex requirements for virtual, hybrid, and face-to-face meetings, the ET&M organization is on a journey to standardize and simplify, while continuing to deliver effective, fit for purpose services.

The newly created Meetings Global Process Lead (GPL) will have primary responsibility for the definition, maintenance, and continuous improvement of ET&M's meeting processes, enabling world-class service delivery in a complex multi-national pharma industry environment. As part of the ET&M operating model, the Meetings GPL will be accountable for:
  • Defining objectives, designing processes, measuring performance, and driving continuous improvement
  • Ensuring requirements are met for service delivery, technology, policy, governance, and P2P

The Meetings GPL will collaborate with other areas of the ET&M team to ensure balance between global model efficiency and localized service delivery. This Meetings GPL must understand how to operate effectively in situations where a solution is unclear or where challenges need to be overcome, working collaboratively with cross-functional partners and other subject matter experts, with a heavy reliance on strong communication (both written and verbal) skills to articulate value and influence decision making.

This role will report to ET&M's Global Travel & Meetings Process Owner.


Within the ET&M operating model, the Meetings GPL will work to align business needs, roles, and technology to ensure end-to-end efficiency and effectiveness.
  • Lead the Meetings Process strategy:
    • Define objectives to ensure ET&M's processes meet the complex (and sometimes competing) requirements of Pfizer and third-party hosted meetings and events
    • Design fit for purpose processes providing best in class, centralized, simplified, and standardized solutions
    • Ensure alignment with stakeholders on objectives, design, and performance expectations both now and in the future
    • Promote innovation and take appropriate risks to challenge the status quo, resulting in enhanced processes
    • Measure process performance to demonstrate end-to-end efficiency and effectiveness and communicate accomplishments
    • Drive process improvements as the business environment and industry landscape evolve
  • Manage components of the Meetings Process:
    • Understand and integrate Pfizer's business requirements into end-to-end processes while optimizing quality, cost, and performance against service level agreements
    • Ensure end-to-end processes support world class service delivery and provide users with an exceptional experience
    • Define process needs for sourcing and category management, supplier performance management practices, and purchasing and payment processes
    • Serve as the business owner for enabling technology to ensure an efficient and effective use of tools throughout the area, understanding any potential downstream impacts across Pfizer
    • Collaboratively manage relevant policies, such as Corporate Policy 304, and SOPs to document, communicate and control the process area practices
    • Effectively govern the process area in coordination with other ET&M process areas and stakeholders
  • The role will also lead a team of up to 4 direct reports, and functionality manage an additional 3 - 4 matrixed resources across the globe, supporting end-to-end Meetings Process initiatives and improvement efforts.
  • As a leader within ET&M, the Meetings GPL will manage performance of direct reports through goal setting, development, ongoing assessment, coaching, performance evaluation, and manage internal organizational changes in the ET&M business model.
  • The Meetings GPL should also help the team to prioritize competing activities across a complex cross-functional business environment.

  • BA or BS required; MBA or equivalent Master's level education preferred
  • 10+ years' work experience working with different markets that span various cultures, languages, and time zones
  • Knowledge of the bio pharma industry and relevant existing and upcoming laws and industry guidelines and trends
  • Capable of guiding process improvements and new process implementation/change management
  • Excellent written and verbal communication skills, including presentation capabilities, interpersonal skills, and conflict resolution; able to communicate business issues and drive alignment on significant or long-term decisions with ET&M, GBS, and BU stakeholders
  • Strong collaboration and relationship-building skills and ability to work within a matrixed global organization to develop a strong, effective network
  • Team leadership in a high-transformation environment; prepare for and manage changes that impact ET&M
  • English language fluency

  • This is a knowledge worker/office role
  • There are no physical requirements

  • May require working "non-core" business hours to accommodate global project meetings and management of global processes
  • Some business travel required

Other Job Details
  • Last day to apply: December 16, 2021
  • Eligible for Relocation: Yes

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Global Procurement