Director, ET&M, Global Meetings Sourcing

Enterprise Travel & Meetings (ET&M) is a function within Pfizer's Sourcing & Enterprise Services (S&ES) and a key member of the Global Business Services (GBS) family of shared services. S&ES provides world-class procurement services to Pfizer, partnering with internal Pfizer customers to ensure they receive maximum value for every dollar spent with Pfizer suppliers, helping deliver Breakthroughs that change patients' lives. We accomplish this by executing effective strategic processes, including category management, supplier management and sourcing projects, all supported by efficient procure to pay processes. We add value by aligning Pfizer with the best suppliers, promoting continuous improvement in supplier performance, and driving compliance with Pfizer's intellectual property and privacy requirements. We strive to obtain the right price for the right product or service.

The ET&M team delivers best in class travel and meetings related services to colleagues, externally sponsored HCPs, and patients in 90+ countries. With the challenges of an evolving travel industry and increasingly complex requirements for virtual, hybrid, and face-to-face meetings, the ET&M organization is on a journey to standardize and simplify, while continuing to deliver effective, fit for purpose services.

The Director, Global Meetings Sourcing will be responsible for the planning and execution of global and regional sourcing strategies and negotiations for Pfizer's Meetings Category. The highly complex Meetings Category, with annualized spend of more than $500M, requires coordination with business owners, operating units, enabling functions, and the global and regional ET&M teams. This role will seek to develop and implement transformational business and supplier strategies to drive increased value and excellence in meetings execution and service delivery. With the growing need for virtual and hybrid (both virtual and face to face participants) meetings, this role will prioritize the development and implementation of a virtual meeting supplier strategy. This role will also have a significant focus on delivering effective procure to pay solutions to enable a seamless process for the business, stakeholders, and customers.

The industry dynamics, complexity, and rapid pace of change demand that the candidate possess excellent multi-tasking, prioritization, and customer service skills. In addition, this global role requires the ability to successfully navigate through the organization, communicate effectively, escalate as necessary, and build relationships within all levels of the organization.

ROLE RESPONSIBILITIES

Key success factors in this role include:
  • Excellent understanding of procurement processes with highly complex suppliers
  • Knowledge of the corporate meetings industry
  • Team driven approach with peers, including core team and extended matrixed team members, globally
  • Customer service orientation with stakeholders
  • Advanced communication skills including presentation and negotiations abilities
  • Category strategy and operational implementation of global and regional strategies
    • Develop and execute strategic sourcing plans, processes, and tools as appropriate. Establish a virtual meetings strategy as a short term (
    • Set direction for and guide global governance of regional meetings sourcing to ensure alignment of strategies, standards, and preferred suppliers across ET&M; as needed, work with teams and suppliers to implement across regional meetings sourcing
    • Advocate for the future model changes supporting purposeful travel and meetings
    • Seek, identify, and leverage cost savings opportunities to achieve agreed to savings goals
    • Strengthen and continuously improve market expertise and maintain acumen in meetings and travel categories
    • Remain current on industry trends, emerging technologies, service offerings, and innovations, business economics, and sourcing best practices that impact the supply market and/or supplier economics
  • Global meetings sourcing activity and contract negotiation
    • Serve as subject matter expert to lead global sourcing initiatives, proposal development, options analysis, evaluation, and selection of suppliers and materials to obtain best value
    • Lead and manage contract negotiations, ensuring price, quality and service targets and standards are achieved
    • Create, approve, and maintain contracts to ensure terms are supported by both supplier and Pfizer within designated authority limits, ensuring compliance with legislation and the company's policies and procedures
    • Work with regional sourcing colleagues and suppliers to lead RFPs and other sourcing events; serve as key escalation point for critical supplier contract negotiations
  • Supplier Relationship Management (SRM)
    • Foster and maintain positive supplier relationships
    • Develop, implement, and share plans for evaluating and measuring vendor performance of strategic and tactical suppliers through the S&ES SRM process
    • Partner with operational teams to align duplicative supplier management programs (SRM, SEA), including contractual remediation where necessary
    • Provide oversight to operational teams to ensure timely delivery and specified quality levels are achieved and when necessary, resolve quantity and/or service issues with appropriate people
    • Lead efforts to implement new or alternative with existing suppliers; facilitate timeliness of change control process
    • Work with suppliers' product management teams on future product enhancements, major upgrades, and new ancillary products
    • Support efforts to drive down total costs of the global Travel Management Company (TMC) and Meeting Planning Agencies (MPAs)
    • Meet with finance representative and budget holders regularly to understand spending and budgeting implications for all sourcing initiatives
  • Business processes and compliance
    • Ensure category purchasing activity complies with Pfizer's global policies, procedures, and systems
    • Support Pfizer's refreshed Global DEI strategy
    • Lead and/or participate on ET&M, S&ES, or GBS project teams as required or assigned


BASIC QUALIFICATIONS
  • BA or BS required; MBA and/or CIPS/CPM/CPSM or equivalent accreditation preferred
  • 10+ years' work experience managing complex, cross-functional activities that span various cultures, languages, and time zones
  • Procurement experience is essential, ideally in a pharmaceutical environment
  • Strong travel and meetings industry knowledge and relationships and fluent understanding of travel supply chain and industry
  • Excellent understanding of global procurement processes, travel and meetings industry and highly complex suppliers
  • Ability to draw strategic insight from analysis and to effectively summarize and present insight based on audience
  • Excellent written and verbal communication skills, including presentation capabilities, interpersonal skills, and conflict resolution; able to communicate business issues and drive alignment on significant or long-term decisions with ET&M, GBS, and BU stakeholders
  • Ability to draw strategic insight from analysis and to effectively summarize and present insight based on audience
  • English language fluency


NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
  • May require working "non-core" business hours to accommodate global project meetings and management of global processes
  • Some business travel required


Other Job Details
  • Last day to apply: December 16, 2021
  • Eligible for Relocation: Yes


Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Global Procurement

#LI-PFE