District Sales Manager (Chicago, IL)

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.


The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

  • The territory covers Illinois, Missouri, and Kansas area.
  • Prefer that the qualified candidates currently live in Chicago, IL area.
  • Relocation assistance is not authorized for this position.


The Customer Experience District Manager key responsibilities are to drive value creation and to deliver outstanding day-to-day service to existing customers in a district thereby increasing economic profitability, customer satisfaction and retention.
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Own and manage existing customer relationship.
  • Create and drive long term strategy and short-term tactics to achieve business goals in a timely manner.
  • Deliver outstanding customer experience to existing customers in a district - ensure economic profitability and customer satisfaction and retention.
  • Establish and drive strategic account plans for achieving goals including value expansion and margin.
  • Identify new business opportunities by initiating; developing or delivering unique solutions that result in improved outcomes for customer and company
  • Drive both customer orientation and business achievement positively impacting the team culture.
  • Establish and build deep understanding of account needs, stakeholders, and competitive situation of accounts
  • Ensure business reviews are conducted according to standards and plan; manage follow ups.
  • Build team of ADD resources to best execute renewal process; involve acquisition organization if required.
  • Negotiate long term contracts; assist Ambassadors and Value Expansion Representative with contract negotiations; particularly with pricing/profitability policies.
  • Responsible for first line service and escalation through to resolution.
  • Responsible for adherence to customer contractual obligations.
  • Oversee cross-functional implementation team (post-sale).
  • Identify new business opportunities to expand current ADD share.
  • Coaching and mentoring to drive continuous improvement.
  • Co-ordinate and manage a group of Abbott Ambassadors and Value Expansion Representative.
  • Service Cost Profile Ownership - joint with Technical Service group.
  • Own forecast of expected revenue for current customer base.
  • Own and manage existing Customer relationship.
  • Interface with relevant Executives Customers Accounts; Regional Managing Directors; Enterprise Accounts staff. Key linkages: Service team staff; Specialists; Sales Support Functions (HEM, Transfusion, Lab Solutions Design), Contracts and Pricing team, Marketing; Finance.
  • Accountability for $25-40MM revenue
  • Key Performance Metrics:
  • Sales and Margin
  • Renewal rate of base
  • Contract compliance
  • Customer Retention Rate
  • Net Promoter Score
  • Economic profitability
  • First line Service KPI; Customer Contract


  • Bachelor's degree and 5 years' experience with track record in Customer interface (Sales or Service) roles.
  • Mastery level experience managing customer accounts
  • Ability to influence team member activities
  • Strong understanding of key stakeholders and customer dynamics
  • Strong solution selling and relationship building skills
  • Superior communication skills
  • Ability to identify and drive resolution of issues
  • Long-term, strategic focus on account
  • Portfolio management skills
  • Excellent product and industry knowledge
  • Proven success at winning contracts


At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development , with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on LinkedIn at www.linkedin.com/company/abbott-/ , on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews .