Process Intelligence Lead


If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Process Intelligence Lead


What you will do

Let's do this. Let's change the world. Are you eager to take your process improvement and continuous improvement and use them in creative new ways to build groundbreaking software that helps develop life-changing biotech medicines? Amgen is using innovative technology to build new drug therapies for patients that address grievous illnesses. In this vital role you will join our Automation team to help drive productivity through the company using technology to unlock opportunities to stop, optimize processes and then automate as appropriate.


  • Advocate and champion of technology stack to help identify bottlenecks and driving conversations to help identify potential key issues or bottlenecks (process discovery, definition/mapping, visualization, cataloging, mining)
  • Leadership in defining technical and process improvements with many groups of business such as Finance, Accounting, Commercial, R&D and Information Systems and vendors to develop in more automated fashion
  • Facilitate client workshops and meetings to understand client's business processes, system data, and key process metrics.
  • The successful candidate will contribute to the success of business outcomes by making fundamental improvements in how data and information is handled, business processes are operated, physical workflow is directed to efficiently achieve the integration and orchestration of all activities required for product development.
  • Gain in-depth business domain knowledge, perform data modeling, facilitate and document business requirements via client sessions and workshops for complex and multi-segment business processes, and help translate and communicate the requirements to the technical design and development team
  • Work closely with automation/software engineers, architects and technical SMEs, to deliver optimized digital solution and increase adoption

A day in the life:

  • You are leading from the front engaging with business functions across the company to identify bottlenecks in their business process using technologies
  • Partnering with strategy group at Amgen and business partners to drive process improvements and identify opportunities
  • Lead a team of process engineers of internal staff and suppliers to drive these outcomes
  • Translate process automation opportunities once processes are optimized into requirement specifications to work closely with automation engineers
  • Provide demonstrations & articulate the significance of Process Mining, Task Mining and Process Modeling using data-driven, automated, visual tools (Celonis, UiPath Process Mining, ABBYY Timeline .)
  • Outline long term strategy to use technology to identify opportunities to unlock value


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The process intelligence professional we seek is a domain expert with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Information Technology experience

OR Master's degree and 6 years of Information Technology experience

OR Bachelor's degree and 8 years of Information Technology experience

OR Associate's degree and 10 years of Information Technology experience

OR High school diploma / GED and 12 years of Information Technology experience

Minimum Qualifications:

  • Process Improvement expertise in at least one function such as Finance, Accounting, Commercial, HR, R&D or Operations
  • Ability to implement various process mapping and mining technologies such as UIPath, Automation Anywhere, Celonis, MIRO etc to base line business area performance.
  • Strong customer service focus with the demonstrable ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization. Assertive and confident in raising action points with senior individuals with excellent spoken and written communication.
  • Fluent in Agile methodologies with respect to technology solutions and their development and timeline. Experience as a Product Owner or Scrum Master advantageous.
  • 2+ years' experience working with automation and process intelligence software (e.g., Automation Anywhere, Blue Prism, UiPath, Celonis etc.). Knowledge of other Intelligent Automation platforms and software such as Machine Learning, Citizen Development, Business process Management.
  • 5+ years of experience supporting business process analysis with business owners and SMEs across multiple geographically disbursed teams.

Preferred Qualifications

  • Strong written and oral communication skills with scientific domain expertise to communicate successfully with various partners within the organization
  • Strong experience in business analysis and process mapping
  • Continuous improvement mentality (i.e. LEAN, Kaizen, etc.)
  • Experience working with Agile development methodologies (such as Sprint and Scrum) and DevOps
  • Self-motivated individual with proven ability to learn new concepts and technologies, work cross-functionally in teams (internal and external)


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.