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Day - 08 Hour (United States of America)

The Informatics Education team trains all new hire and existing staff and providers on Stanford Health Care's electronic health record (EHR), Epic. Epic experience, as a user or EHR trainer, strongly preferred but not required.

This is a Stanford Health Care job.

A Brief Overview
Credentialed Trainers function as the primary training and support resource for Electronic Health Record (EHR) and Technology education throughout Stanford Health Care. They are responsible for education delivery across all roles (physicians, nurses, ancillary, support, and technical staff) ensuring employees are educated and trained in optimal HER/Technology use by incorporating adult learning methodology/theory to their training and support delivery. Credentialed Trainers will develop expert knowledge in functionality and associated workflows across multiple HER/Technology applications and impacted departments. Credentialed Trainers are expected to maintain their knowledge base by working in collaboration with Informatics Educators, consistently incorporating system enhancements into their training, and by maintenance of their Stanford Health Care EHR credentials.


Credentialed Trainers have three levels that are distinguished from each other primarily by:
• The complexity of assignments,
• The size and scope of the departments or services for which responsibility is assigned,
• The range and depth of expertise required, and
• Independence of action (degree of supervision received).


• Develop fundamental understanding of EHR functionality and workflows in assigned area(s) of responsibility.
• Deliver standard Electronic Health Record/Technology training.
• Participate in meetings to maintain knowledge of EHR/Technology functionality and workflows.
• Provide at-the-elbow and remote support during EHR Go-Live activities.


• All responsibilities of Credentialed Trainer I including:
• Develop and implement fundamental understanding of adult learning theory and industry-standard training methods.
• Contribute to the development and maintenance of the knowledge base.
• Provide EHR/Technology optimization and efficiency support.


• All responsibilities of both Credentialed Trainer I and II including:
• Support curriculum development, maintenance, and optimization.
• Support development of Informatics Education communications.
• Assess efficiency and recommend improvements of existing training programs.
• Actively engage with Informatics Educators to support EHR/Technology projects and Go-Lives.
• Deliver modified curriculum training for HER/Technology projects and Go-Lives.


Positions in this job class are flexibly staffed, and Individuals are appointed to the appropriate level using the attached Job Evaluation Matrix.
Flexible staffing exists when a job class has two or more levels and an employee can be initially appointed to any level in the job and can be promoted from one level to another without a requisition. Major characteristics of flexible staffing are:
• Ability to recruit for and hire employees at any level in the job class.
• Ability to recognize performance and to promote staff based on demonstrated knowledge, skills, and abilities.
• Option to promote from one level of a job to the next without having to open a requisition to post the job as being vacant, provided that:
• The employee meets the minimum qualifications for appointment to the higher level; and
• A business need exists for the employee to perform work at the higher level.

Stanford Health Care

What you will do
  • The functions performed by employees in this job family will vary by level or the area(s) to which assigned, but may include (and not be limited to) the following:
Training & Education:
  • Prepare training materials and documentations prior to session delivery.
  • Deliver scheduled instructor led training for assigned area(s) of responsibility.
  • Assist other Credentialed Trainers and Informatics Educators as needed.
  • Support at-the-elbow support for users during Informatics Education and EHR initiatives at Go-Live.
  • Respond to 1:1 education requests while remaining within Service Level Agreement expectations.
  • Document and monitor new hire EHR competency.
  • Collaborate with various business partners to ensure delivery of effective and accurate training.
  • Edit and maintain Informatics Education knowledge base content.
  • Validate training curriculum and training materials.
  • Recommend improvements to existing class structure, materials, or curriculum.
  • Provide training completion reports to both internal and external management.
  • Provide EHR product updates and optimization training.
  • Maintain EHR functionality and workflow mastery.
  • Act as the front-line liaison for Informatics Education.
  • Provide coverage for the Epic Support call center as needed.
  • Performs other related and incidental duties as needed or required.

  • Proficient professional who applies theory and in-depth understanding of training concepts to complete various Informatics Education goals. Independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.
  • Performs work under general guidance of management.

  • Requires basic knowledge and understanding of the theories, concepts, principles and practices of effective EHR training delivery.
  • Learns to apply professional principles, theories, and concepts through work assignments.
  • Same as Level I (stated above) and, in addition: Applies learned concepts and knowledge to support Informatics Education non-standard workstreams.
  • Same as Level II (stated above) and, in addition: Apply in-depth concepts, practices, and procedures applicable to EMR proficiency training in the completion and advancement of Informatics Education processes and standard work.

  • Performs a full spectrum of professional duties and responsibilities for the ongoing training and education within assigned area(s) of responsibility.

  • Normally receives no instructions on day-to-day work; general instructions on new assignments.
  • Independently chooses and selects approaches and tools to complete assigned work.

  • Supports users at varying levels depending on assigned area(s) of responsibility.
  • Almost daily interaction with business partners' employees and Information Technology partners.
  • Consults with management on various projects or subjects.
  • Some responsibility may also be assigned for providing training or assistance to lower level Credentialed Trainers.

  • Required:
  • Proficient in the MS Office Suite applications.
  • Familiar with Learning Management Systems.
  • Familiar with Electronic Health Records (EHR).
  • Preferred:
  • Intermediate to advanced in the MS Office Suite applications.

Education Qualifications
  • Associate degree or equivalent required.
  • Bachelor's degree or equivalent combination of Education/Experience preferred.

Experience Qualifications
  • Four (4) - six (6) years training experience OR Associate or Bachelor's degree or equivalent combination of Education/Experience preferred.

Required Knowledge, Skills and Abilities
  • All levels require possession of knowledge, skills, and abilities (job competencies) sufficient to function effectively at the level to which assigned.
  • Understand health care workflows and EHR/Technology functionality.
  • Apply general medical terminology during training delivery when appropriate.
  • Apply EHR/Technology knowledge to assess education requests and end-user needs.
  • Apply industry-standard adult learning, training, and coaching principals and methods.
  • Understand basic project management concepts.
  • Experience working with the Epic Electronic Health Record (EHR) preferred.
  • Execute identified plan with regard to available information, constraints, and anticipated risks.
  • Register, track, and grade users in Learning Management Systems.
  • Apply adult learning theory and methodology to training delivery.
  • Manage class time efficiently.
  • Focus on customer service and high-quality service offerings.
  • Possess appropriate interpersonal skills for inter-departmental collaboration and success.
  • Complete identified tasks and activities with intended outcomes and within expected timeline.
  • Identify problems and potential solutions for training and support issues.
  • Communicate effectively and professionally to audiences at all levels of position, competency, and capacity.
  • Persuade and influence potentially resistant learners or partners.
  • Share feedback professionally and tactfully to both internal and external partners.
  • Propose innovative training methodologies and approaches.
  • Work independently or part of a team.

Licenses and Certifications
  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.