Facilities Communication Officer (Evening shifts 3:00 pm-11:30 pm)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.(Evening shifts 3:00 pm-11:30 pm)
A Brief Overview
Under the direct supervision of the Facilities Supervisor, and/or appointed shift commander, dispatches Facilities Personnel to emergency and non-emergency calls for service. Answers incoming phone calls and operates a computer dispatch system, monitors Enterprise Asset Management System (EAMS), and inputs incident reports into the computer system as needed.

Stanford Health Care

What you will do

The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

1. Answers all telephone calls promptly and courteously. Triages calls rapidly, prioritizes and dispatches calls in appropriate order and importance.

2. Closely monitors radio traffic during any situation presenting potential danger to the life or safety of personnel and dispatches additional personnel as needed.

3. Maintains current status of personnel in the field. Maintains radio contact with facility personnel and enforces proper radio control and courtesy.

4. Monitors Enterprise Asset Management System (EAMS) system to dispatch personnel as appropriate.

5. Questions emergency callers to elicit complete and accurate information necessary for emergency response. Enters all appropriate information into the Enterprise Asset Management System (EAMS) system. Maintains accurate work orders and log notes.

6. Must display a thorough work process ensuring that each and every step in a critical process is completed.


Minimum: High School Diploma or GED equivalent.


Minimum: Two (2) years of progressively responsible and directly related work experience.


Minimum: CDL California Driver's License

Knowledge, Skills and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
  • Ability to adapt to and deal with change and ambiguity
  • Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems
  • Ability to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules and policies
  • Ability to plan, organize, prioritize, work independently and meet deadlines
  • Ability to relate to others in a calm, tactful and courteous manner
  • Ability to solve problems and identify solutions
  • Ability to speak and write effectively at a level appropriate for the job
  • Ability to work in a fast-paced work environment
  • Ability to work well with individuals at all levels of the organization
  • Knowledge of computer systems and software used in functional area
  • Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
  • Knowledge of police/law enforcement procedures and techniques

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.