Patient Access Representative II (VC) - Float Pool

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Rotating - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Patient Access Services job is responsible for completing patient admissions/registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR II position is intended as an intermediate level position for individuals with a solid background in patient admitting/registration and a working knowledge of reimbursement requirements of healthcare payers. The expectation is that individuals will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training to advance to the Patient Access Representative level III.

What you will do
  • Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
  • Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting/registration activities.
  • In addition to handling routine/simple patient escalations and perform service recovery, a level II assists with complex patient admitting/registration, service escalations.
  • Escalates any advanced or complex registrations to a more experienced team member.
  • Participates in projects of moderate scope.
  • Greets patients and begins the registration process. Maintains professional communication with various PAS staff, clinical staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Health Care - ValleyCare . Communication may consist of telephone correspondence, email, or in person contact.
  • Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
  • Provides excellent customer service to all individuals with whom the employee has contact.
  • The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.

Education Qualifications
  • High School Diploma or GED

Experience Qualifications
  • Two (2) years of progressively responsible and directly related work experience. Required

Required Knowledge, Skills and Abilities
  • Language: Bilingual Preferred (English and Spanish)
  • Technology & Applications:
  • Demonstrates knowledge as applicable with Epic, insurance websites, POS payment systems, web-based screening tools.
  • Knowledge and understanding of Microsoft applications (Word, Excel, PowerPoint).
  • Industry Knowledge:
  • Knowledgeable of medical terminology, eligibility and enrollment requirements for Medicare, Medi-Cal, Workers' Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
  • Skills/Abilities:
  • Experience resolving patient registration issues.
  • Gain knowledge in speaking and writing effectively to patients and staff at all levels of the organization.
  • Must be able to function in a dynamic environment with good critical thinking skills and possess the ability to appropriately handle complexity and stress within the changing needs of the patients, families and the health system.
  • Ability to multi-task with attention to detail.
  • Ability to complete work efficiently and problem solve with assistance.
  • Ability to work well in a team environment.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

#LI-RL1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.