RMS System Manager

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

CMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.

Job Description

This position is a Motorola Solutions System Manager for the P1Records Management System dedicated to the Northwest Central Dispatch Center and their customers. The System Manager will be responsible for various customer supporting functions and products including customer RMS systems, related services, and interfaces. Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position. The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer. Initiates problem solving action and follows through to resolution. Executes customer operations policies and procedures.

THIS IS AN ON-SITE POSITION WORKING AT THE Northwest Central Dispatch Center in Arlington Heights IL.
  • 3+ years of Public Safety Applications experience involving Records Management Systems
  • Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order
  • Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends
  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
  • Experience creating positive working relationships with customers and application end users
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
  • Excellent verbal and written communication skills
  • Comfortable working both alone and in a team environment
  • Ability to troubleshoot application system issues including hardware, network and third-party components
  • Self-motivated with the ability to manage workload with minimal oversight
  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
  • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
  • Experience with Public Safety Applications including RMS
  • Experience with Virtualization software
  • Experienced with Network Load Balancing (NLB) and Clustering
  • Experience with hardware blades and Storage Area Networks (SAN); HP preferred
  • Experience with firewalls and routers; Fortigate preferred
  • Familiarity with SQL, XML, .NET


Preferred Knowledge/Skills:
  • Motorola PremierOne RMS Experience or comparable RMS applications
  • Proficiency in NIBRS incident base reporting
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers




    Basic Requirements

    • Bachelors degree or 3+ years of relevant experience
    • Must be able to obtain background clearance as required by government customer


    Vaccine Requirement

    Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

    Travel Requirements

    Under 10%

    Relocation Provided

    None

    Position Type

    Experienced

    Referral Payment Plan

    Yes

    Our U.S.Benefitsinclude:
    • Incentive Bonus Plans
    • Medical, Dental, VisionbenefitseffectiveDay 1
    • 401K with Company Match and Day 1 vesting
    • 9 Paid Holidays
    • GenerousPaidTime Off Packages
    • Employee Stock Purchase Plan
    • PaidParental & Family Leave
    • and more!


    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

    Location

    Illinois Remote
    Wisconsin Remote