Automation Technical Specialist

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

ABOUT ABBOTT DIAGNOSTICS

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

WHAT YOU'LL DO

The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories. Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation. Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.

Thisindividual will apply their advanced technical automation, service and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment.

This individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation.

Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed.

Responsible for implementing and maintain the effectiveness of the quality system.

Adheres to and promotes the Abbott Code of Business Conduct.

This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations.

The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and/or instrument additions into existing automation sites and will train the local field service teams as needed for those new features.

Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year's work plan.

EDUCATION AND EXPERIENCE, YOU'LL BRING

Required


  • Bachelor degree required with preferred areas in technical systems or related field.


  • Candidates must demonstrate strong knowledge of general automation systems, instrument or product field service experience, and have demonstrated successful customer service performance.


  • Knowledge of regulations and standards affecting IVDs and Biologics.


  • Minimum of 2-5 years of formal instrument and/or automation field service experience is required.



Preferred


  • Familiarity with laboratory workflow and operations preferred.


  • Experience with ADD's instrument systems a strong plus.


  • Excellent communication, organization, project management, consulting knowledge, and attention to detail required.



WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

Training and career development , with onboarding programs for new employees and tuition assistance

Financial security through competitive compensation, incentives and retirement plans

Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

Paid time off

401(k) retirement savings with a generous company match

The stability of a company with a record of strong financial performance and history ofbeing actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews .

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