ServiceNow Portal Developer


You've earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you've worked hard to acquire and the passion you already have. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

[ServiceNow Portal Developer ]


What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for developing innovative self-service support solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform as a member of our Enterprise Service Management (ESM) - End User Support Services Team.

As part of a scaled Agile product delivery team, the Developer works closely with Product Feature Owners, project stakeholders, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and business problem(s) by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions.

The Developer serves as a subject matter expert within the Self-Service product team on the design, integration and operability of the Employee Self-Service Portal and Mobile application to support innovation initiatives with business partners and shared services technology teams. Day-to-day Developer responsibilities may shift to other Service Management processes and ServiceNow development activities as needed by the department and/or for continued career growth.

The ESM - End User Support Services team focuses on delivering innovative self-service capabilities, knowledge management, and exceptional support experiences for our Digital Technology services. Responsibilities range from development and break-fix (KTLO) "keep the lights on" support for ServiceNow platform applications all the way to supporting strategic roadmaps for self-service automations built on ServiceNow on the platform.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Key Activities for the Developer include:

  • Deliver outstanding self-service experiences for our global workforce
  • Create ServiceNow mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, AngularJS, HTML5 and CSS3
  • Participate in design review, client requirements sessions and development teams to enhance and modify Service Portal, Mobile and Workspace interfaces
  • Collaborate with product owners, stakeholders, testers and other developers to understand, estimate, prioritize and implement solutions
  • Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner
  • Participate in problem analysis, code review, and system design
  • Remain current on new technology and apply innovation to improve functionality
  • Collaborate closely with stakeholders and team members to configure, improve and maintain current applications
  • Work directly with users to resolve support issues within product team responsibilities
  • Monitor health, performance and usage of ServiceNow applications
  • Develop system integrations and process automation
  • Create and manage web portal and mobile applications for self-service
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Coordinate custom application, plug-in, and platform application module upgrades
  • Create and maintain data integrations between ServiceNow and other systems
  • Create ServiceNow reports and analytics dashboards
  • 10% domestic travel can be expected

Basic Qualifications:

Master's degree and 2 years of Information Systems experience


Bachelor's degree and 4 years of Information Systems experience


Associates degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

  • Strong experience with ServiceNow web development including JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap
  • Experience with workflow automation and integration development using REST, SOAP, MID severs, etc.
  • Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces
  • Prefer development and configuration experience with ServiceNow Service Portal, Mobile Studio, Widgets, Branding, Workspaces and Performance Analytics
  • Prefer experience as ServiceNow developer working in: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations
  • Strong understanding of service management frameworks (e.g. ITIL)
  • Experience creating and managing Custom Scoped Applications
  • Understanding of object-oriented and relational database design
  • Experience working in an Agile (SAFe, Scrum, Kanban) or hybrid (Agile/Waterfall) environment
  • Experience aligning requirement definitions and data to desired business outcomes
  • Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)
  • Experience working cross-functionally in a hybrid on-site/remote environment and interfacing directly with stakeholders and management to resolve issues
  • Previous experience working in a highly collaborative and culturally diverse environment


Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits-with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.