Business/Workforce Management Analyst (Hub Services/Patient Access)

HOW MIGHT YOU DEFY IMAGINATION?

You've earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you've worked hard to acquire and the passion you already have. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

It's time for a career you can be proud of. Join us!

Business/Workforce Management Analyst

Live

What you will do

Let's do this. Let's change the world. Join an incredible team that's redefining Amgen's patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Under the general direction of the HUB senior manager, the BUS/WFM Analyst oversees HUB reporting and data analysis to support core operations and strategic planning. The position will have ownership of crafting, developing, and implementing new data sets and critical metrics as well as continuing to evaluate and adjust those measures going forward
  • Provide daily reporting with respect to BVS activity
  • Demonstrates strong ability to break down national trends and opportunities
  • Collaborate with operations leadership to pull through improvements discovered from analysis
  • Provide resource planning by interval, based on forecast and seasonal impacts
  • Demonstrate process expertise to build and handle analytics on the customer and patient experience
  • Apply WFM software to improve staffing
  • Demonstrate overall fulfillment and individual analytics to forecast staffing needs and partner with operations to staff appropriately
  • Partner with compliance to develop analytics ensuring department practices are being followed and regulatory standards are upheld.
  • Partner with operational leaders and head of HUB services to build department value proposition
  • Estimate benefits for implementation of operational changes to support department budgetary requests to senior leadership
  • Use operational forecasting/staffing analyses to budget departmental costs and read-out to operational leaders/senior leaders


Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Business/Workforce Management Analyst professional we seek is an adaptable and analytical individual with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master's degree and 2 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

Or

Bachelor's degree and 4 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

Or

Associate's degree and 10 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

Or

High school diploma / GED and 12 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

Preferred Qualifications

  • Strong communication skills and collaborative spirit to communicate complex analytical endpoints in easily digestible formats
  • Ability to cultivate positive relationships with leaders and present to multiple levels in the organization
  • 5+ years of experience in an analytical function supporting commercial organizations.
  • 5+ years of MS Office experience to prepare documentation/presentation materials via Word/PowerPoint
  • 3+ years of experience using Customer Relationship Management Tool and building reports
  • Proven experience using WFM software
  • Ability to independently capture accurate requirements from stakeholders
  • Ability to balance customer needs through shifting prioritization
  • Bachelor's degree required


Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits-with compensation and benefits rated above 4 stars (out of 5) on Glassdoor


Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.

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