Analyst, Quality Assurance

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Arlington Heights, Illinois office.

The Quality Assurance Analyst will ensure the accurate completion of quality assurance reviews for Investigative Reporting, Triage and Major Investigations as required and directed in line with the FC Investigations Quality Assurance process as set out in the Global QA Instructions. The incumbent will also ensure the timely distribution and accurate recording of QA outcomes in support of associated MI, escalating issues as and when identified and required.

About Us

Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to build a better world - for our customers, our people, our investors, our communities and the planet we all share.

You will be responsible for:
  • Contributing to the effective and compliant implementation and sustainable day to day execution of the FC Investigations Quality Assurance process
  • Supporting the ongoing development of FC Investigations QA contributing to coverage of all lines of business, entities and work streams i.e. Inv. Reporting/Triage/Major Investigations, as required and directed.
  • Completing quality assurance reviews in accordance with the FC Investigations QA Instructions and ensure their application to all areas covered by QA i.e. Inv. Reporting/Triage/Major Investigations. Exercise judgement to ensure identified issues and queries impacting case outcomes are escalated as and when appropriate.
  • Ensuring accurate and timely output of QA, ensuring results are accurately recorded within UCM and associated files and folders that support MI production.
  • Analyzing information gathered to develop recommendations for improvement and changes in current policies. Ensure insights into gaps discovered as part of the quality assurance process are communicated to appropriate management.
  • Maintaining current knowledge of regulations applicable to the business, any business changes as well as pertinent internal regulatory policy and procedural changes.
  • Developing and maintaining a collaborative working relationship with relevant FC Investigations and key business partners both internal and external.
  • Providing clear, accurate and timely advice and support, as directed, to FC Investigations, QA and Investigations within Inv. Reporting/Triage /Major Investigations and relevant business teams.
  • Engaging with Investigations within Inv. Reporting/Triage/Major Investigations and other relevant functions to represent QA as directed.
  • Being able to work both independently and in team-oriented contexts, sharing best practice and taking ownership for self-development.
  • Providing feedback and recommendations to management to contribute to improved quality and efficiency of area activities.
  • Helping to cultivate an environment that supports diversity and reflects the HSBC brand, thereby contributing towards high employee engagement and motivation.
  • Maintaining and observing all HSBC control standards and observe the Group Compliance Policy, including adherence (as directed) with recommendations made by internal/external auditors and external regulators.
  • Highlighting where processes could be improved or simplified.
  • Predicating all QA by a risk based approach and clearly articulating the underlying procedure which has not been met in any fail outcomes
  • Completing all QA work to standards set within FC Investigations QA Instructions, applying Global and Local instruction knowledge for area being assessed i.e. Inv. Reporting/Triage/Major Investigations
  • Meeting all applicable SLAs and targets associated with FC Investigations QA work


  • At least 1-year minimum prior experience as a Financial Crime Risk investigator or equivalent role within financial services industry
  • Good working knowledge of the AML, Sanctions and other financial crime related regulatory environment
  • Strong communication skills, both verbal and written, in addition to a numerate, detail orientated approach are essential to the production of robust risk based QA assessments.
  • Knowledge of Financial products, services, operations, systems and working knowledge of laws, regulations and regulatory agencies related to assigned areas.
  • Ability to manage partners in challenging circumstances and environments.
  • Experience in delivering in a pressured, turn-around time driven environment.
  • Collaborative working style.
  • Persistence and courage of their own convictions to follow up on noted quality issues and monitor agreed management actions to address.
  • Experience of personally aligning with business processes, rules and regulations.
  • Certification in a professional association such as the Association of Certified Anti- Money Laundering Specialists (ACAMS) or International Compliance Association (ICA) an advantage.
  • Ability to maintain control, direction and motivation in a constantly evolving environment.

As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment, and we have a strong dedication to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.